NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Anaheim, CA, 92808
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Anaheim, CA
Popular Searches
Frequently Asked Questions
Anaheim's thriving fitness and service industries create steady demand for customer service representatives. Competition is moderate, with Crunch Fitness standing out due to its strong brand and employee benefits, attracting candidates passionate about wellness and community engagement.
While formal certifications aren't mandatory, familiarity with customer management software and basic computer skills boosts candidacy. Local employers like Crunch Fitness appreciate candidates who have completed customer service workshops or fitness industry-related courses.
Success hinges on excellent communication, multitasking in fast environments, and conflict resolution. A genuine enthusiasm for fitness and community-building, alongside proficiency with scheduling tools, distinguishes top performers in this role.
Daily tasks include warmly greeting members, managing check-ins, handling inquiries via phone and email, maintaining an organized front desk, and supporting membership sales through informative tours and program highlights.
Many progress to supervisory or managerial roles within customer service or membership sales. Firms like Crunch Fitness also offer growth opportunities into fitness coaching, community outreach, or corporate roles aligned with wellness and operations.
Crunch Fitness fosters a vibrant environment encouraging reps to build meaningful member relationships. They provide performance bonuses, free gym memberships, and a team-focused culture that values energy and collaborative success.
The company empowers representatives to embody the fitness lifestyle, enhancing member engagement by highlighting wellness programs and creating a welcoming atmosphere that reflects Crunch’s energetic and inclusive brand spirit.
Hourly wages typically range from $15 to $20, depending on experience and shift times. Crunch Fitness offers competitive pay with added bonuses tied to performance, making the role financially rewarding within the local job market.