NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Johnstown, CO, 80534
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Johnstown, CO has a growing fitness sector with increasing demand for customer service roles. Competition is moderate, favoring candidates who combine interpersonal skills with a genuine passion for wellness, making Crunch Fitness' customer service positions appealing for enthusiastic community builders.
Johnstown's layout offers generally accessible routes, but peak hours can cause delays near the fitness clubs. Prospective representatives should consider flexible scheduling and nearby housing options to ease daily commutes and ensure punctual presence at Crunch Fitness.
Mastering multitasking, clear communication, and problem-solving are essential. Strength in customer engagement combined with proficiency in scheduling tools ensures smooth front desk operations, vital for maintaining the high-energy atmosphere at fitness centers.
This position blends customer care with membership sales by informing prospects about club amenities and facilitating tours. Unlike pure support roles, it requires persuasive communication to boost memberships, balancing service excellence with sales goals.
Entry-level reps often advance to supervisory roles, membership sales management, or operational coordination. Crunch Fitness encourages growth by offering dynamic work environments and incentivized bonuses, motivating reps to develop management and fitness industry expertise.
While no formal certifications are mandated, familiarity with fitness concepts and wellness trends enhances member interactions. Demonstrating enthusiasm for holistic health can differentiate candidates and align well with Crunch Fitness’ community-focused culture.
Crunch Fitness positions reps as ambassadors who shape welcoming atmospheres and energize members. Their role extends beyond reception duties to inspiring community engagement, reflecting the brand’s spirited and inclusive ethos in Johnstown's fitness scene.
Crunch Fitness emphasizes dynamic teamwork and rapid-paced service. Representatives must juggle inquiries, sales, and member relations simultaneously, demanding adaptability and a positive attitude to maintain the club’s vibrant, growth-oriented environment.
Competitive hourly pay for this role typically ranges from $13 to $17 in Johnstown, reflecting local market rates for fitness front desk positions. Performance bonuses and health benefits can supplement base compensation, enhancing overall earnings.