NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Broomfield, CO, 80020
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Broomfield’s growing fitness industry fuels steady demand for Customer Service Representatives, especially with brands like Crunch Fitness expanding. While local competition exists, candidates showcasing strong communication and multitasking skills often stand out in this vibrant market.
Absolutely. Crunch Fitness encourages representatives to actively promote club amenities and diverse fitness programs, making the role ideal for those passionate about wellness and eager to inspire members through meaningful interactions.
Employers prioritize excellent interpersonal abilities, proficiency with scheduling or membership software, and adaptability to fast-paced environments. Local roles often reward candidates who combine friendliness with problem-solving to enhance member experiences.
Crunch Fitness offers clear advancement opportunities, enabling representatives to move into supervisory or sales roles. Demonstrated dedication, strong customer rapport, and knowledge of fitness offerings can accelerate career progression within the company.
The position blends traditional front desk duties with community-building, reflecting Crunch’s energetic and inclusive brand vibe. Representatives become vital connectors, fostering positive member relationships while supporting a dynamic, team-oriented work environment.
Typical hourly wages in this region for similar roles range from $13 to $17, complemented by performance bonuses and benefits. Crunch Fitness enhances compensation with incentives and complimentary gym access, adding value beyond the base pay.
Yes, shifts often span mornings, evenings, weekends, and holidays to accommodate club operations and member needs. Flexibility is key, allowing representatives to balance work with personal commitments while maintaining club service quality.
Beyond greeting and scheduling, Crunch’s representatives actively promote club programs and assist with membership growth. This proactive approach creates a more engaging environment, blending hospitality with fitness advocacy.
While not mandatory, a genuine passion for fitness and wellness significantly enhances performance. Candidates who enjoy inspiring others and understand fitness culture tend to thrive and contribute positively to the club atmosphere.
The company emphasizes prompt, professional issue resolution with clear escalation protocols. Training and teamwork ensure representatives confidently manage grievances while maintaining a welcoming environment for all members.