NexlintoShift Lead
Company : Five Guys
Location : Franklinton, NC, 27525
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Franklinton's hospitality sector is growing steadily, but shift lead roles remain moderately competitive due to limited openings. Five Guys offers a strong appeal with its team culture and growth paths, making it a sought-after employer for local candidates aiming for management experience in a casual dining setting.
While formal certifications aren't mandatory, knowledge of food safety standards and leadership experience in fast-paced environments are highly valued in Franklinton. Employers like Five Guys prioritize candidates who demonstrate effective crew management and operational oversight to maintain quality and compliance.
A shift lead uniquely balances operational duties with team mentorship, ensuring food quality, cleanliness, and customer satisfaction during shifts. Unlike crew members, they coordinate schedules, address guest concerns, and uphold standards, making them critical to smooth restaurant performance and staff development.
Strong communication, team motivation, and adaptability top the list for shift leads. Being able to manage diverse teams, resolve issues swiftly, and maintain high energy levels under pressure are vital traits that drive both crew efficiency and guest experience in dynamic restaurant environments.
Starting as a shift lead often opens doors to assistant management and eventually store manager roles. At Five Guys, demonstrated leadership, operational knowledge, and commitment to company values can accelerate promotion opportunities within their expanding network.
Five Guys stands out by providing competitive base pay with tips, secret shopper bonuses, free meals on shift, and a supportive culture focused on teamwork. Additionally, comprehensive benefits and clear advancement paths make it attractive for shift leads seeking stability and growth.
Five Guys offers shift leads a mix of opening and closing shifts, requiring adaptability to varied hours. While flexibility exists, consistent leadership presence is crucial, so shift leads should be prepared for a schedule that supports operational needs and team coverage.
Shift leads at Five Guys in Franklinton start at a competitive $19.00 per hour, excluding tips. On top of that, they are eligible for weekly secret shopper bonuses shared among the shift team, enhancing overall earnings through performance incentives.
The shift lead position at Five Guys combines hands-on coaching with supervisory tasks. Leaders actively engage with team members during shifts, ensuring standards while fostering a positive and productive environment, rather than solely overseeing from a distance.
In Franklinton, Five Guys emphasizes a balance between operational excellence and team morale, reflecting the community’s close-knit culture. Compared to bigger nearby markets, there may be less competition but a stronger focus on personalized guest service and crew development.