NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Hammond, LA, 70401
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
In Hammond, LA, Customer Service Representatives often engage closely with a community passionate about fitness and wellness, especially at Crunch Fitness. The local culture emphasizes personal interaction and community-building, requiring reps to tailor their communication style to meet these expectations while handling fast-paced front desk duties.
While formal certifications aren't mandatory, familiarity with membership management software and strong interpersonal skills are highly valued in Hammond. Employers here prioritize candidates who demonstrate adaptability and a genuine enthusiasm for fitness, aligning well with Crunch Fitness’s community-focused environment.
Handling diverse member inquiries promptly, maintaining an inviting front desk atmosphere, and balancing administrative tasks with customer engagement are common hurdles. Representatives must also adeptly escalate concerns while ensuring smooth club operations, especially during peak hours in a lively fitness setting.
Progression often involves mastering member relations, sales coordination, and operational support, which can lead to supervisory roles or specialized positions in fitness management. Demonstrating consistent performance, leadership potential, and deep knowledge of club amenities helps unlock advancement opportunities.
Crunch Fitness prioritizes vibrant energy and community connection, encouraging reps to inspire and engage members beyond routine tasks. Unlike some gyms focusing solely on transactional roles, Crunch promotes a spirited, team-driven atmosphere that fosters personal growth and member motivation.
Beyond competitive hourly wages and performance bonuses, employees enjoy complimentary access to Crunch Fitness facilities, health benefits eligibility, and potential 401(k) plans. The role also offers a dynamic workplace culture emphasizing wellness and camaraderie.
Hourly rates typically range from $12 to $16, influenced by experience and performance bonuses. This aligns with regional standards for customer-facing roles in the fitness sector, ensuring competitive compensation with added benefits like fitness memberships.
Schedules often require flexibility, including mornings, evenings, weekends, and holidays, to accommodate club hours and member needs. This variability suits individuals comfortable with dynamic shifts who thrive in energetic environments.
Strong communication, empathetic listening, and proactive problem-solving are vital. Successful reps also exhibit enthusiasm and professionalism, creating welcoming experiences that encourage member loyalty and positive word-of-mouth.
By delivering personalized greetings, offering insightful program information, and resolving concerns swiftly, reps foster member satisfaction. Their role as the club’s first impression directly impacts retention through building trust and a sense of belonging.