NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Littleton, CO, 80128
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness, the Customer Service Representative actively supports membership expansion by informing potential members about club amenities and coordinating tours. This role leverages interpersonal skills to create a welcoming environment that encourages sign-ups, blending customer service with sales-driven engagement in Littleton's fitness community.
Success in fitness-centered customer service demands strong communication, multitasking abilities, and a genuine passion for wellness. Candidates should excel in problem-solving, remain adaptable in a fast-paced setting, and be proficient with scheduling software to effectively manage member interactions and inquiries.
Daily tasks include greeting members, managing check-ins, handling phone and email requests, updating profiles, and maintaining a professional reception space. The role also involves promoting club programs and collaborating with team members to ensure smooth front desk operations in an energetic gym atmosphere.
Littleton's active lifestyle culture raises expectations for personalized and knowledgeable service, making it vital for representatives to stay updated on fitness trends and local member preferences. Handling diverse member needs efficiently while maintaining upbeat energy is crucial to meet the community’s high engagement levels.
The Littleton job market shows steady demand for customer-focused roles in fitness centers, driven by growing health awareness. Candidates with fitness enthusiasm and flexible availability stand out, as local employers prioritize those who can support dynamic schedules and contribute positively to club culture.
Customer Service Representatives in Littleton typically earn between $14 and $18 per hour, with Crunch Fitness offering competitive hourly wages plus performance bonuses and health benefits. Compensation reflects local market rates and the role’s blend of front desk duties with sales support responsibilities.
Crunch Fitness emphasizes community-building and wellness passion beyond standard service tasks. Representatives engage actively in member motivation and club promotion, enjoy a spirited work atmosphere, and benefit from career growth opportunities within a rapidly expanding fitness brand.
The role is designed to foster positive member experiences by combining enthusiasm with professionalism. Employees receive free gym memberships and are encouraged to embody the brand’s energetic and inclusive culture, making the position a gateway to personal and professional growth in the health sector.
Prospective hires should demonstrate excellent interpersonal skills, adaptability, and basic computer proficiency, especially with scheduling tools. A flexible schedule and a sincere interest in fitness and wellness also enhance candidacy for this role in a fast-paced, member-focused environment.
Working in fitness customer service cultivates strong communication and multitasking skills while offering exposure to sales and community engagement. This experience can pave the way for advancement within the industry, including managerial roles or specialized wellness coaching positions.