NexlintoShift Lead
Company : Five Guys
Location : Chapel Hill, NC, 27516
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys in Chapel Hill sets the pace by actively coaching crew members and fostering a positive atmosphere. They keep spirits high with clear communication, hands-on leadership, and recognizing team efforts, ensuring smooth operations even during peak dining times.
Strong communication skills, reliability, and a proactive attitude distinguish an effective Shift Lead. Being adaptable, passionate about quality food, and able to mentor diverse teams are key for managing shifts successfully in demanding environments like Five Guys.
Taking on a Shift Lead role provides hands-on leadership experience and exposes you to operational decision-making. This foundation is crucial for advancing into higher management roles within restaurant chains, offering mentorship opportunities and skill-building in real-time.
Chapel Hill's growing hospitality scene means steady demand for skilled Shift Leads, especially in popular chains like Five Guys. Competition can be moderate, so highlighting leadership experience and customer service excellence boosts your chances significantly.
Shift Leads at Five Guys in Chapel Hill start at around $19 per hour, supplemented by tips and bonuses. Given Chapel Hill’s moderate cost of living, this compensation package is competitive and supports a comfortable lifestyle for entry to mid-level supervisors.
Five Guys offers Shift Leads perks like weekly secret shopper bonuses, free meals every shift, and a supportive culture. These benefits, combined with access to medical and 401(k) plans, create a rewarding work environment uncommon in many local foodservice positions.
Shift Leads at Five Guys are trained to address guest concerns promptly and professionally. They listen attentively, resolve issues efficiently, and ensure customer satisfaction while maintaining the flow of operations, reinforcing the brand’s commitment to quality service.
Managing crew assignments involves organizing team roles based on shift demands, ensuring coverage of all stations, and balancing workloads. Shift Leads must adapt quickly to changes, keeping operations smooth and staff motivated throughout the shift.
Shift Leads act as mentors by providing hands-on training, demonstrating best practices, and offering continuous feedback. This guidance helps new team members quickly grasp essential functions, contributing to overall efficiency and a positive workplace culture.
Five Guys emphasizes a team-oriented culture with real-time performance feedback and mentorship. Their Shift Leads enjoy a collaborative environment where leadership fosters growth, accountability, and fun, setting the brand apart in Chapel Hill’s competitive restaurant market.