NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Citrus Heights, CA, 95621
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Citrus Heights shows moderate competition for Customer Service Representatives in fitness settings, with Crunch Fitness standing out due to its growth. Applicants with fitness passion and multitasking skills often have an edge, reflecting local demand for personable, dynamic front desk roles in health-focused environments.
Yes, positions like the one at Crunch Fitness usually require adaptability to varied shifts, including mornings, evenings, weekends, and holidays. This flexibility matches the club’s operational hours and member needs, making it critical for candidates to be open to a dynamic schedule.
Proficiency with basic computer operations and familiarity with scheduling or membership management software are key. These tech skills enable smooth check-ins and profile updates, crucial for maintaining efficient front desk workflows in fast-paced fitness centers.
Absolutely. Starting as a Customer Service Representative at Crunch Fitness can open pathways to supervisory or sales roles. Developing communication and member engagement expertise can lead to leadership positions, especially in expanding brands seeking internal talent advancement.
Crunch Fitness views this role as a community connector, emphasizing enthusiasm and positivity. Representatives are encouraged to inspire members while fostering a welcoming atmosphere, aligning daily interactions with the brand’s energetic and inclusive fitness philosophy.
Employees gain complimentary gym membership access, performance bonuses, and a vibrant team environment. These extras support personal wellness and reward dedication, making the position attractive for fitness enthusiasts seeking both career and lifestyle benefits.
Hourly wages typically range from $15 to $20, influenced by experience and performance incentives. Crunch Fitness also offers bonuses and health benefits for eligible staff, reflecting competitive compensation in the local customer service and fitness sectors.
Beyond front desk tasks, they actively support membership growth by providing program information and coordinating tours. This dual focus enhances customer engagement and helps drive sales, blending service with promotional responsibilities.
Success hinges on being personable, enthusiastic, and solution-oriented. Employees who can multitask under pressure and genuinely connect with members align well with Crunch’s fast-paced, community-driven environment.
While formal certifications aren’t mandatory, familiarity with customer management systems and basic wellness knowledge can boost candidacy. Employers in Citrus Heights often value candidates who demonstrate commitment to fitness culture and strong interpersonal skills.