NexlintoShift Lead
Company : Five Guys
Location : Fuquay-Varina, NC, 27526
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys Shift Leads in Fuquay-Varina uniquely blend hands-on coaching with operational oversight, emphasizing high food quality and team morale. Compared to other local eateries, this position offers bonus incentives and growth paths that are tailored to foster leadership within a fun, team-centric environment.
Strong communication and motivational abilities top the list, alongside the capacity to manage diverse teams efficiently. Being proactive in maintaining food safety and customer service standards while adapting quickly to operational challenges is critical for excelling as a Shift Lead.
Yes, Shift Leads on later shifts enjoy eligibility for secret shopper bonuses weekly, alongside competitive base pay and free meals. These perks recognize the added responsibility of maintaining store readiness and customer satisfaction during less traditional hours.
Fuquay-Varina’s growing food service sector means moderate competition for Shift Lead roles, driven by demand for skilled supervisors capable of managing dynamic shifts. Candidates with previous leadership experience and adaptability tend to have an edge locally.
Shift Leads carry the responsibility of directing crew assignments, resolving guest issues, and ensuring operational standards are met continuously. Unlike general crew, they balance frontline duties with leadership tasks such as training and performance tracking.
Starting at $19.00 per hour, Shift Leads at Five Guys also benefit from tips and weekly secret shopper bonuses, boosting overall earnings. This competitive pay aligns with local wage trends for supervisory roles in the restaurant industry.
Five Guys prioritizes internal promotion, providing mentorship, real-time feedback, and access to leadership development programs. Shift Leads who excel can advance to store management roles, gaining broader operational responsibilities and enhanced compensation.
The role demands energy and initiative, but Five Guys supports work-life balance through structured shifts, competitive pay, and a positive team culture. Flexibility in scheduling and free meals during shifts contribute to job satisfaction.
Challenges include maintaining high food safety standards under pressure, quickly resolving guest complaints, and keeping team motivation high during busy periods. Effective multitasking and clear communication are vital to navigate these hurdles successfully.
The brand’s emphasis on quality, cleanliness, and teamwork means Shift Leads must lead by example, fostering a supportive environment. Their role extends beyond operations to shaping a positive guest experience and uplifting team spirit.