NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Narberth, PA, 19072
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes building community and wellness beyond just customer service. As a representative, you engage directly in promoting diverse fitness programs and fostering positive member experiences, creating a vibrant atmosphere unique to Narberth's health-conscious clientele.
Employees at Crunch Fitness in Narberth can advance into roles such as membership sales, club management, or fitness program coordination, benefiting from the brand’s rapid expansion and internal promotion policies that reward dedication and performance.
Strong communication, multitasking, and problem-solving skills are crucial. Additionally, familiarity with membership software and a passion for fitness help representatives efficiently manage front desk operations and enhance member satisfaction.
Narberth’s active lifestyle culture supports steady demand for fitness-related customer service roles, with Crunch Fitness and local gyms regularly seeking personable representatives to maintain excellent member engagement amid growing health awareness.
Narberth offers convenient public transit and bike-friendly routes, making commutes manageable. However, peak hours might affect travel time, so representatives often find flexible shifts helpful for balancing work and transit.
In addition to competitive pay, Crunch Fitness offers performance-linked bonuses and rewards, plus perks like complimentary gym memberships, fostering motivation and aligning employee success with club growth.
Customer Service Representatives at fitness centers like Crunch Fitness in Narberth earn approximately $13 to $17 per hour, depending on experience and shift timing, often supplemented by bonuses and benefits.
Handling diverse member inquiries and occasional grievances requires patience and quick thinking. Representatives can succeed by maintaining positive communication, staying organized, and collaborating closely with management to resolve issues efficiently.
Beyond interpersonal skills, candidates who excel typically demonstrate computer literacy with scheduling tools, flexibility for varied shifts, and a genuine enthusiasm for health and wellness, aligning with Crunch Fitness’s community focus.
Crunch Fitness fosters a collaborative culture where customer service staff work closely with managers and peers, encouraging shared goals and a spirited workplace atmosphere that enhances overall member experience.