NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : San Gabriel, CA, 91776
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
San Gabriel's growing fitness and wellness sectors increase the need for customer service roles, especially in clubs like Crunch Fitness. This local demand means applicants may find more opportunities but should prepare for competitive hiring processes in this vibrant community.
San Gabriel's traffic patterns and public transit options can affect punctuality. Prospective Crunch Fitness representatives should evaluate peak hours and parking availability near the club to ensure timely arrivals, contributing to a smooth front desk operation.
Effective communication, multitasking in fast-paced settings, and genuine enthusiasm for wellness are crucial. Additionally, proficiency with scheduling tools and the ability to resolve member issues promptly set top candidates apart in fitness-focused roles.
Many reps advance into management, sales, or wellness coaching roles. Building strong interpersonal skills and deepening knowledge of fitness programs can open doors to leadership positions or specialized member engagement roles within growing brands like Crunch Fitness.
At Crunch Fitness, reps blend customer care with promoting health and community spirit. Unlike typical retail roles, they actively encourage member participation in fitness programs, creating motivational touchpoints that enhance overall member satisfaction.
Yes, employees enjoy competitive hourly wages, performance bonuses, eligibility for health benefits, and a free Crunch Fitness membership. This blend supports both financial wellness and personal fitness goals, fostering a dynamic workplace atmosphere.
Customer Service Representatives in San Gabriel typically earn between $15 and $20 per hour, with Crunch Fitness offering competitive hourly pay plus performance-based bonuses, positioning its compensation attractively within the local market.
Crunch Fitness emphasizes internal promotion, providing reps with training and exposure to club operations. This approach allows motivated employees to climb into supervisory or sales roles, benefiting from a culture that values development and team collaboration.
They seek personable, energetic individuals passionate about fitness and community engagement. Candidates should thrive in fast-paced environments, demonstrate strong communication, and be adept at handling diverse member interactions effectively.
Fitness club roles at Crunch focus more on community-building and member motivation, rather than clinical or technical problem-solving. This job blends customer interaction with promoting wellness programs, requiring enthusiasm and adaptability unique to the fitness industry.