NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : La Salle, CO, 80645
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in La Salle, CO
Popular Searches
Frequently Asked Questions
At Crunch Fitness in La Salle, CO, the Customer Service Representative role blends front desk duties with a passion for fitness and community-building, emphasizing member engagement and promoting club programs. This focus on wellness alongside customer care makes it distinct from typical retail or healthcare customer service positions.
Success hinges on strong communication, active listening, and the ability to multitask under pressure. Being personable and enthusiastic helps create welcoming atmospheres, while quickly resolving issues and efficiently managing front desk tasks ensures smooth daily operations in busy fitness settings.
Many assume the role is just about check-ins, but it extends to boosting membership sales, coordinating tours, handling grievances, and maintaining a professional reception. The position demands both interpersonal finesse and operational support to enhance overall member satisfaction.
Indeed, Crunch Fitness provides free gym membership access, performance-based bonuses, and career growth within a vibrant fitness brand. These perks, combined with health benefits and 401(k) options, position it competitively among local employers focused on employee wellness.
Customer Service Representatives at Crunch Fitness in La Salle generally earn competitive hourly pay around $14 to $17, complemented by incentivized bonuses tied to performance, reflecting both local market rates and the fitness industry's standards.
La Salle's growing community and active lifestyle culture have increased demand for fitness-related customer service roles. Crunch Fitness and similar clubs often seek personable reps, though competition remains moderate with opportunities for candidates who showcase enthusiasm and multitasking skills.
Candidates demonstrating polished communication, problem-solving ability, and familiarity with scheduling software excel. A genuine interest in fitness and wellness, coupled with flexible availability including weekends, enhances suitability for roles in local gyms like Crunch Fitness.
They act as the club’s first impression, welcoming members warmly and offering detailed insights into programs and amenities. Their proactive handling of inquiries and grievances fosters member loyalty, directly impacting retention and the club’s community atmosphere.
This role provides hands-on experience in customer relations and sales within a fitness context. Employees gain exposure to club operations and team collaboration, opening pathways to supervisory roles or specialized fitness industry positions as the brand expands.
Adjusting to varied member demographics and balancing high-volume periods during mornings, evenings, and weekends are key challenges. Representatives must adapt quickly to fluctuating club traffic and diverse wellness interests in this Colorado community.