Job Overview
The Associate Field Service Technician is responsible for supporting the installation, maintenance, inspection, and repair of equipment at customer sites. Working under the guidance of senior technicians, this role ensures equipment operates efficiently while delivering excellent customer service. This position is ideal for technically inclined individuals who are detail-oriented, dependable, and eager to develop hands-on field service experience.
Key Responsibilities:
- Assist with installation, troubleshooting, maintenance, and repair of equipment at client locations
- Perform routine inspections and preventive maintenance tasks
- Diagnose technical issues and escalate complex problems to senior technicians
- Document service activities, parts used, and maintenance records accurately
- Ensure tools, equipment, and service vehicles are properly maintained
- Follow safety procedures, company policies, and industry standards
- Provide professional customer support and technical guidance on equipment usage
- Support inventory tracking for parts and service materials
- Travel to customer sites as required
- Perform additional duties assigned by management
Success Factors:
- Strong mechanical and technical aptitude
- Problem-solving mindset with attention to detail
- Ability to follow instructions and technical manuals
- Strong time management and organizational skills
- Positive attitude and willingness to learn
Required Skills:
- Basic knowledge of electrical, mechanical, or electronic systems
- Ability to read technical diagrams and service documentation
- Good communication and customer service skills
- Proficiency with basic computer systems and service software
- Flexibility to work varied schedules and travel when needed
Qualifications:
- Associate degree, technical certification, or equivalent experience preferred
- 0–2 years of technical, maintenance, or field service experience
- Valid driver’s license with acceptable driving record
Physical Requirements:
- Ability to lift up to 50 lbs and handle tools or equipment regularly
- Frequent standing, walking, bending, climbing, and reaching
- Ability to work in indoor and outdoor environments and varying conditions
Work Environment:
Field-based role involving travel to customer sites such as commercial facilities, industrial locations, or healthcare environments. Exposure to mechanical equipment, noise, and changing environmental conditions may occur.
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Frequently Asked Questions
Florence, NJ's industrial sector has a moderate demand for entry-level field service technicians, especially in medical equipment servicing like at Stryker. Competition varies by certifications and hands-on experience, but candidates with basic electrical or mechanical skills and a valid driver's license tend to stand out locally.
Employers in Florence often value technical certifications related to electrical or mechanical systems. Certifications like biomedical equipment technician (BMET) or industry-recognized field service technician credentials can enhance your job prospects at companies servicing healthcare facilities such as Stryker.
Proficiency in reading technical diagrams, solid mechanical aptitude, and familiarity with electronic systems are essential. These skills empower Field Service Technicians to diagnose and escalate complex problems efficiently, ensuring minimal downtime for client equipment.
Many begin with hands-on technical support roles, advancing to senior technician positions or specialized fields like medical device servicing. Developing expertise in equipment maintenance, customer communication, and technical certifications can pave the way for leadership or engineering technician roles.
Daily routines often include traveling to multiple customer sites, performing equipment installations, maintenance, and repairs. The role requires physical stamina for lifting up to 50 lbs and working in varying indoor and outdoor settings, emphasizing adaptability and time management.
Stryker emphasizes a blend of technical proficiency and customer service excellence. Candidates should be prepared for field-based work involving medical equipment in healthcare environments, requiring attention to detail, safety adherence, and the ability to collaborate with senior technicians.
Stryker encourages continuous learning through mentorship from experienced technicians and access to technical resources. The company fosters a hands-on environment where associates gain exposure to advanced equipment servicing, enhancing both technical and customer interaction skills.
Entry-level Field Service Technicians in Florence, NJ typically earn between $45,000 and $55,000 annually. This range reflects local industry standards for technical roles involving equipment maintenance and customer support within healthcare and industrial sectors.
While 0-2 years of related technical or maintenance experience is preferred, many employers in Florence welcome candidates with relevant certifications or technical education. Eagerness to learn and a strong mechanical aptitude can often compensate for limited hands-on experience.
Customer service is vital since technicians interact directly with clients during installations and repairs. Clear communication and professionalism ensure users understand equipment operations and maintenance, fostering trust and promoting client satisfaction in technical service roles.