NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : River Forest, IL, 60305
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
River Forest's proximity to Chicago creates a moderately competitive landscape for customer service roles. Candidates with fitness industry knowledge or experience in fast-paced environments often stand out, as local businesses value adaptability and interpersonal skills in their representatives.
Employers in River Forest typically appreciate certifications in customer relationship management (CRM) tools or basic health and safety training, especially for roles connected to wellness centers like Crunch Fitness. While not mandatory, such credentials can enhance your candidacy.
Success in this role hinges on excellent communication, multitasking under pressure, and problem-solving skills. Being personable and enthusiastic while maintaining professionalism fosters positive member interactions and streamlines front desk operations.
Customer Service Representatives at fitness clubs often progress to supervisory roles, membership sales, or club management. The dynamic environment encourages growth into positions that blend customer relations with operational oversight.
Daily duties include welcoming members, assisting with check-ins, managing scheduling tools, responding to inquiries via phone or email, and supporting membership sales initiatives. Maintaining an organized reception area is also crucial for a professional atmosphere.
Crunch Fitness encourages representatives to embody enthusiasm and community spirit, making the role vital beyond administrative tasks. Team collaboration and member engagement are emphasized to build a supportive, energetic workplace.
Employees enjoy competitive hourly wages plus performance bonuses, health benefits eligibility, 401(k) options, and complimentary gym memberships. This combination provides financial incentives alongside wellness perks tailored to fitness industry professionals.
Hourly rates typically range between $14 to $18 in River Forest for similar roles, with Crunch Fitness offering competitive pay enhanced by bonus opportunities. This aligns well with the cost of living and prevailing wages in the Chicago metropolitan area.
The position emphasizes a passion for fitness and community-building, integrating customer service with motivating members towards wellness goals. This focus adds a unique dimension that blends interpersonal skills with health-oriented enthusiasm.
Yes, schedules often include mornings, evenings, weekends, and holidays to accommodate club hours and member needs. Candidates should be prepared for varied shifts, which is typical for customer-facing roles in fitness centers.