NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Breaux Bridge, LA, 70517
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness Breaux Bridge, a Customer Service Representative merges fitness enthusiasm with frontline hospitality, creating a vibrant community vibe. Unlike typical desk roles, this position emphasizes member engagement, wellness promotion, and active participation in club atmosphere, making it more dynamic than many traditional customer service jobs.
A typical day involves greeting members, assisting with check-ins, managing inquiries via multiple channels, coordinating club tours, and maintaining a welcoming front desk. The role also demands multitasking in a fast-paced environment, balancing administrative duties with promoting fitness programs and handling member concerns efficiently.
Vital traits include enthusiasm for wellness, strong interpersonal skills, problem-solving aptitude, and the ability to maintain composure under pressure. Being personable and animated helps in creating a positive first impression, while adaptability to varied schedules and multitasking capabilities are essential for this role.
Breaux Bridge's growing community and increasing focus on health have boosted demand for customer service roles in local fitness clubs. Competitive hiring landscapes mean candidates with fitness passion combined with customer care skills often find better opportunities and room for advancement.
Hourly wages in Breaux Bridge for Customer Service Representatives typically range from $12 to $16, aligning with Louisiana's median. Crunch Fitness enhances compensation through performance bonuses and benefits, offering a competitive package that reflects local cost of living and industry standards.
Challenges include handling peak hours with high member volume, addressing diverse fitness-related inquiries, and managing urgent member concerns promptly. Additionally, adapting to varied shifts, including weekends and holidays, requires flexibility, while maintaining upbeat energy in a fast-moving environment is crucial.
Crunch Fitness sees Customer Service Representatives as vital community connectors who embody the brand’s spirited culture. These individuals inspire members, foster inclusivity, and contribute to a supportive atmosphere, transforming routine inquiries into meaningful interactions that fuel member retention and club growth.
Crunch Fitness combines frontline service with a passion-driven fitness environment, offering representatives free membership access and growth opportunities. The role is less transactional and more relational, emphasizing community-building, wellness guidance, and active participation in club success.
Proficiency with basic computer operations and scheduling or membership management tools is essential. Familiarity with CRM systems or booking software helps streamline front desk tasks, enabling representatives to efficiently update profiles, manage appointments, and track member interactions.
Starting as a front desk liaison, motivated representatives can advance into supervisory roles, membership sales, or club management. Crunch Fitness supports internal growth, rewarding performance and dedication with opportunities to expand responsibilities within its rapidly growing fitness brand.