General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Five Guys emphasizes a people-first culture with cross-trained teams, making leadership dynamic and highly interactive. Unlike some chains, general managers here rotate roles and foster a high-energy environment influenced by music and open kitchen layouts, creating a unique blend of operational oversight and team engagement.
The role offers ongoing leadership training and opportunities for advancement in a rapidly expanding brand. Managers gain hands-on experience across operational, financial, and team-building aspects, setting a strong foundation for senior roles in hospitality management or multi-unit leadership.
Key traits include high energy, adaptability to rotating shifts, exceptional communication skills, and a team-first mindset. Inspiring and motivating a diverse crew while managing real-time challenges ensures smooth operations and a positive workplace vibe essential in fast service settings.
General Managers in Albion typically earn between $50,000 and $65,000 annually, reflecting both local living costs and industry standards. Five Guys supplements base pay with quarterly bonuses tied to restaurant performance, offering a rewarding compensation package for leadership roles.
Albion’s smaller market means fewer openings but also less competition compared to metro areas. Candidates with prior foodservice leadership and ServSafe certification often stand out, making timing and local networking valuable for securing this position.
While a high school diploma is required, having ServSafe certification and previous restaurant management experience significantly boosts candidacy. These credentials signify readiness to handle food safety and operational responsibilities critical to the role.
Managers actively participate in daily operations, switching roles alongside the crew. This hands-on approach fosters team cohesion and ensures managers understand every station's demands, which is central to Five Guys' collaborative culture.
They manage inventory and cost controls while coaching staff to deliver proactive, friendly service. This dual focus ensures profitability without sacrificing the guest experience, aligning with Five Guys’ reputation for quality and efficiency.
The brand’s dedication to a music-filled, energetic atmosphere combined with cross-training and leadership development creates a motivating environment. Managers benefit from a culture that values humility, teamwork, and career progression in a fiercely popular burger chain.
Management schedules include both morning and evening shifts, encouraging flexibility and comprehensive operations knowledge. The company provides ongoing training and a supportive team to help managers handle the differing challenges unique to each shift effectively.