NexlintoShift Lead
Company : Five Guys
Location : Garner, NC, 27529
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Success as a shift lead in a bustling restaurant demands strong communication, quick decision-making, and the ability to inspire teamwork. Being adaptable and maintaining composure during peak hours ensures smooth operations and enhances both employee morale and guest satisfaction.
A shift lead focuses on coordinating team tasks, overseeing food quality, and managing customer interactions, unlike crew members who primarily execute specific duties. This role requires balancing hands-on involvement with supervisory responsibilities to maintain operational flow.
Starting as a shift lead often paves the way to assistant manager or store manager positions. It offers valuable experience in leadership, operational oversight, and team development, essential for climbing the restaurant management ladder.
Local employers often value ServSafe food safety certification for shift leads in Garner, NC. Additionally, leadership or customer service workshops can enhance a candidate’s profile, reflecting a commitment to high standards in food handling and team management.
Shift leads in Garner typically earn around $18 to $21 per hour, depending on experience and company. Five Guys offers a starting wage of $19 per hour plus tips and bonuses, aligning well with local market rates for similar fast-casual leadership roles.
Five Guys is a popular employer in Garner, making shift lead openings competitive due to its strong brand and growth opportunities. Candidates with prior leadership experience and strong customer service skills tend to stand out in this market.
Applicants should be ready to demonstrate hands-on leadership, multitasking abilities, and a passion for fostering a positive team environment. Five Guys emphasizes real-time feedback and mentorship, so openness to learning and adaptability are key.
Yes, beyond the base pay starting at $19 per hour, shift leads at Five Guys can earn tips and participate in weekly secret shopper bonuses shared among the shift team, creating attractive earning potential tied to performance.
Five Guys’ shift lead role places a strong emphasis on team mentorship and operational ownership, often offering more direct coaching responsibilities than similar titles elsewhere. This creates a dynamic environment ideal for those aiming for management growth.
Effective shift leads combine motivational communication, quick problem-solving, and a commitment to food safety standards. Balancing guest satisfaction with staff coordination distinguishes top performers in busy locations like Garner, NC.