NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Bensalem, PA, 19020
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness in Bensalem offers a vibrant environment where customer service goes hand-in-hand with promoting fitness and community spirit. Unlike typical front desk jobs, representatives engage deeply with members, encouraging wellness and club participation, which adds a dynamic and rewarding layer to daily tasks.
Crunch Fitness values enthusiasm, interpersonal warmth, and a passion for fitness in their Customer Service Representatives. Candidates who thrive here are those eager to foster member connections, handle fast-paced interactions gracefully, and contribute to a lively club atmosphere.
Strong communication, multitasking under pressure, and familiarity with membership software stand out as essential. Additionally, a genuine interest in health and wellness helps representatives better connect with members and enhance their overall experience.
While formal certifications aren’t mandatory, having a basic understanding of wellness concepts or customer service training can boost your profile. In Bensalem, employers appreciate candidates who also hold or are willing to obtain fitness-related memberships or credentials.
Bensalem has a moderate demand for customer service roles within fitness centers due to growing health awareness. While competition exists, showcasing passion for fitness combined with strong interpersonal skills can set applicants apart in venues like Crunch Fitness.
Hourly pay for this role in Bensalem typically ranges from $13 to $16, reflecting local living costs and industry norms. Crunch Fitness also offers performance bonuses and benefits that add significant value to the overall compensation package.
Crunch Fitness encourages growth by providing opportunities to develop sales skills, leadership potential, and fitness industry knowledge. Employees showing dedication often find pathways to supervisory roles or specialized positions within the expanding club network.
A day involves warmly welcoming members, managing check-ins, answering inquiries via phone or email, coordinating club tours, and ensuring the reception area reflects a professional vibe. Balancing administrative duties with member engagement keeps the role dynamic and impactful.
This role uniquely blends customer service with fitness enthusiasm, offering a lively workplace and perks like free gym access. Unlike typical support jobs, it fosters community connections and supports personal wellness goals alongside professional duties.
Crunch Fitness emphasizes personalized interactions, addressing member grievances promptly, and highlighting club amenities that resonate with local fitness trends. The role is tailored to create a welcoming, inclusive atmosphere that reflects Bensalem’s diverse and active population.