Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Leading shifts at Five Guys in Astatula demands balancing fast-paced service with team motivation. The Shift Lead’s role in coaching crew members and setting a positive tone is essential for maintaining smooth operations, especially during peak times, ensuring customer satisfaction and efficient workflow.
In Astatula's Five Guys, a Shift Lead must tackle challenges like managing diverse team members, enforcing strict food safety, and resolving guest issues promptly. Adapting to local customer preferences while maintaining operational standards is key to thriving in this leadership role.
Successful Shift Leads typically exhibit strong communication, quick decision-making, and motivational abilities. Being adaptable and detail-oriented helps in managing shift performance and maintaining high food quality and service standards, critical in fast-food settings like Five Guys.
Five Guys encourages Shift Leads in Astatula to grow through mentorship, real-time feedback, and performance reviews. They offer clear pathways to management positions, fostering skill development and rewarding dedication within their team-oriented culture.
Astatula’s hospitality sector shows steady hiring for Shift Leads, with growing local eateries increasing competition slightly. Candidates with leadership experience and a proactive mindset tend to stand out amid this moderately competitive environment.
The $19/hour starting pay at Five Guys in Astatula is competitive, often exceeding local quick-service restaurant averages. Combined with tips and bonuses, it offers attractive compensation relative to the area's cost of living and job market for similar shift leadership roles.
Shift Leads manage team assignments, oversee food safety compliance, and ensure store cleanliness. They also resolve guest concerns and support opening or closing tasks, playing an active role in both operational efficiency and customer experience.
Unlike retail or technical lead roles, a Five Guys Shift Lead in Astatula focuses heavily on food preparation standards, customer service, and direct team coaching in a fast-paced restaurant setting, blending operational oversight with frontline guest interaction.
Shift Leads enjoy weekly secret shopper bonuses, free meals during shifts, and access to medical, dental, vision, and 401(k) benefits. This package, combined with a supportive team atmosphere, helps foster a positive and rewarding work environment.
Five Guys promotes a collaborative leadership style where Shift Leads receive mentorship and real-time feedback. This culture emphasizes accountability and growth, ensuring Shift Leads feel supported while driving team success in Astatula.