NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Dacono, CO, 80514
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Success in this role hinges on strong communication skills, quick multitasking, and a genuine enthusiasm for wellness. Being adept at handling member inquiries and managing scheduling tools also plays a critical role in creating a welcoming environment at fitness clubs like Crunch Fitness in Dacono.
At Crunch Fitness, the customer service associate not only manages front desk duties but actively promotes fitness programs and supports membership growth. This position demands an upbeat attitude and the ability to nurture community connections, distinguishing it from more transactional customer service jobs.
Professionals often transition into managerial roles or specialize in membership sales and wellness coordination. With Crunch Fitness expanding rapidly, motivated representatives can leverage internal training and performance incentives to advance careers in health club leadership.
While formal certifications are not mandatory, familiarity with customer management software and a background in fitness or wellness greatly enhance candidacy. Local employers like Crunch Fitness value adaptability and interpersonal skills tailored to community-focused environments.
Dacono's growing fitness market drives steady demand for enthusiastic service reps. Crunch Fitness and similar clubs seek individuals who can handle fast-paced member interactions, reflecting a competitive yet opportunity-rich local job scene.
Crunch Fitness offers competitive hourly wages aligned with local standards, typically ranging from $14 to $18 per hour. Additional performance bonuses and benefits like free gym membership enhance overall compensation packages.
Beyond hourly pay, Crunch Fitness provides performance-based bonuses, health benefits for eligible staff, and complimentary club access. This blend of rewards fosters a dynamic work culture encouraging personal wellness and career development.
This position involves active member engagement, promoting club amenities, and facilitating tours to increase memberships. Representatives play a vital role in shaping the member experience, making it more interactive and community-driven compared to standard receptionist duties.
Employees embody Crunch Fitness's energetic and inclusive culture by fostering a welcoming atmosphere, supporting team collaboration, and inspiring members toward fitness goals. This alignment transforms routine interactions into motivational experiences.
Representatives greet guests warmly, manage check-ins, resolve issues promptly, and provide detailed information about programs. Their role is pivotal in maintaining a positive club environment and encouraging ongoing member participation.