NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Gretna, LA, 70053
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Working as a Customer Service Representative at Crunch Fitness in Gretna involves not only handling member inquiries but also actively promoting fitness programs, creating a welcoming atmosphere, and supporting community engagement, which makes it more dynamic compared to typical front desk roles in other industries.
Key skills include excellent interpersonal communication, multitasking under pressure, problem-solving, and a genuine enthusiasm for fitness and wellness. Being adaptable while managing member relations and administrative duties ensures success in a lively club setting.
Beyond strong communication abilities, familiarity with membership management software and flexible availability during peak gym hours boosts employability. Local employers also value candidates who demonstrate a passion for health and community engagement.
In Gretna, LA, Customer Service Representatives typically earn competitive hourly wages around $12-$15, with Crunch Fitness offering additional incentives like performance bonuses and complimentary gym memberships that enhance total compensation.
Due to high community interest and fitness trends, Crunch Fitness often fills Customer Service Representative openings within weeks. Candidates with flexible schedules and strong customer engagement skills tend to move through the hiring process faster.
Crunch Fitness fosters a spirited, team-oriented atmosphere where representatives engage closely with members and contribute to a vibrant community. This emphasis on positivity and wellness creates a uniquely motivating workplace compared to standard customer service roles.
The role offers pathways to leadership and specialized positions by developing customer relations, sales skills, and operational knowledge. Employees can leverage their club experience to advance into management or fitness programming roles.
Daily tasks include greeting members, managing check-ins, responding to inquiries via phone and email, coordinating club tours, maintaining a tidy reception area, and assisting with membership sales efforts to enhance member satisfaction.
Yes, representatives receive training on proprietary membership and scheduling software, enabling them to handle profile updates and bookings smoothly, which is crucial for maintaining an organized and professional front desk environment.
The company appreciates flexible availability, including evenings and weekends, and offers a supportive team culture that values work-life balance. This approach helps representatives manage varied shifts while staying engaged with the local fitness community.