NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Boulder, CO, 80308
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Boulder's fitness industry shows a steady demand for Customer Service Representatives, driven by a health-conscious community. However, the market is moderately competitive due to multiple gyms seeking personable staff, making strong interpersonal skills and fitness passion valuable differentiators.
While Crunch Fitness doesn’t mandate formal certifications for this role, familiarity with membership management software and CPR/first aid certifications common in Boulder’s wellness sector can enhance a candidate’s profile and readiness for health-focused customer engagement.
Handling simultaneous member inquiries, managing front desk operations, and resolving conflicts swiftly are daily hurdles. Success requires multitasking, clear communication, and maintaining a welcoming attitude amid high foot traffic and dynamic scheduling demands.
Boulder’s smaller but active fitness community fosters closer member relationships, with an emphasis on community-building and wellness culture. This contrasts with larger metros where roles may be more transactional and volume-driven, highlighting Boulder’s personalized service expectations.
Beyond core communication, proficiency in membership systems, upselling club programs, and conflict resolution can open pathways to supervisory or sales-focused roles. Demonstrating enthusiasm for fitness also enhances credibility and growth potential within clubs.
Crunch Fitness values representatives who bring positive energy and team collaboration to the front desk, seeing them as vital connectors who inspire members and support gym operations, fostering an inclusive and spirited workplace environment.
Crunch offers a complimentary gym membership, incentivized bonuses, and potential 401(k) benefits, distinguishing their package. This combination supports employee wellness while rewarding performance, aligning with their community-focused brand.
Positions like this generally offer competitive hourly pay ranging from $15 to $18 in Boulder, combining base wages with performance bonuses, reflecting the local cost of living and fitness industry standards.
Traits such as empathy, clear articulation, patience, and energy are crucial. These enable effective member engagement, smooth sales conversations, and quick problem resolution, fostering trust and satisfaction in service-oriented settings.
Successful reps seamlessly integrate member assistance with subtle promotion, using knowledge of club offerings to enhance experiences without pressure. This balance boosts membership growth while maintaining high satisfaction levels.