NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Eastlake, OH, 44097
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Eastlake, OH
Popular Searches
Frequently Asked Questions
Success demands sharp communication, multitasking under pressure, and a genuine passion for wellness. Being personable and adept at problem-solving helps build member rapport, while familiarity with scheduling tools ensures smooth front desk operations in a dynamic club setting.
Unlike retail or healthcare, this position blends customer care with fitness enthusiasm, emphasizing community engagement and promoting wellness programs. The environment is lively and team-oriented, focusing on member experience beyond basic service tasks.
Employees can progress by demonstrating leadership, deepening fitness knowledge, and contributing to membership growth. The brand’s rapid expansion offers pathways into management or specialized roles within customer relations and club operations.
While no strict certifications are mandated, having CPR or wellness-related credentials can be advantageous. Eastlake employers value candidates with community engagement experience and proficiency in digital scheduling systems common in local fitness centers.
Eastlake's fitness market is growing, with several clubs vying for talent. Crunch Fitness stands out by offering a vibrant culture, performance incentives, and growth potential, attracting candidates focused on both customer interaction and personal wellness.
Crunch Fitness fosters a spirited work culture emphasizing positive energy, teamwork, and member connection. Training focuses on polished communication and prompt issue resolution, ensuring representatives embody a welcoming and efficient presence.
Besides standard member check-ins, representatives actively promote club amenities, coordinate tours for prospects, and contribute to membership sales. This proactive engagement differentiates their role from typical reception duties.
Yes, eligible employees receive complimentary gym memberships, enabling them to stay fit while working. This benefit aligns with the company’s wellness culture and encourages representatives to embody the brand’s fitness ethos.
Typically, hourly wages range from $13 to $17, influenced by experience and scheduling flexibility. Crunch Fitness supplements pay with performance bonuses and offers health benefits to qualifying employees.
Representatives not only assist members but also identify potential members, provide detailed club information, and arrange tours. This dual focus on service and sales helps drive membership growth while enhancing overall member satisfaction.