NexlintoShift Lead
Company : Five Guys
Location : Kannapolis, NC, 28082
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Kannapolis offers manageable commute times for most residents, which helps maintain a steady work-life rhythm for shift leads. Traffic patterns are generally light outside peak hours, allowing you to focus on leadership duties at Five Guys without long travel stress affecting your shift performance or personal time.
The hospitality sector in Kannapolis has seen steady growth, especially for leadership roles like shift leads. Five Guys is among local employers expanding teams, reflecting a competitive but promising market with increased demand for skilled shift leaders who can manage fast-paced environments effectively.
Shift leads at Five Guys actively foster a positive, cooperative atmosphere that emphasizes hands-on coaching and real-time feedback. Unlike some chains, Five Guys encourages shift leads to directly influence food quality and customer experience, blending operational oversight with team mentorship.
Excelling as a shift lead involves managing crew assignments, ensuring food safety, resolving guest issues swiftly, and maintaining store readiness. Strong communication and motivational skills are essential to keep operations smooth and meet Five Guys’ high standards throughout each shift.
The shift lead position serves as a critical stepping stone, offering mentorship and performance reviews that prepare you for higher management roles. Five Guys supports career growth by providing training and promoting from within, making this role ideal for those targeting long-term leadership in restaurant management.
Shift leads at Five Guys in Kannapolis start with a competitive base pay around $19.00 per hour, complemented by tips and weekly secret shopper bonuses. This compensation package reflects local market rates and rewards leadership excellence and team performance.
Five Guys emphasizes a supportive and fun environment where shift leads are encouraged to engage closely with team members. This culture fosters high energy and positivity, differing from more rigid chains by blending operational leadership with a team-oriented, approachable atmosphere.
Third shift leadership requires adaptability as team sizes and guest flow often differ overnight. Shift leads must maintain vigilance over quality and cleanliness standards, while motivating a smaller, often more fatigued crew to deliver consistent service in a quieter but critical time window.
Shift leads oversee the entire shift’s operations, including team coordination, guest interactions, and store readiness, whereas line or production leads focus mainly on specific station efficiency. This broader responsibility requires shift leads to balance operational oversight with team motivation and problem-solving.
Shift leads are pivotal in enforcing Five Guys’ rigorous food safety protocols and ensuring every meal meets the brand’s high-quality standards. They actively monitor preparation processes and cleanliness, making quality assurance a key part of their daily leadership tasks.