Field Service Technician

Position Overview:

The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.

Key Responsibilities

• Travel between hospitals and customer sites to fulfill service requests.
• Troubleshoot and resolve technical and product-related issues.
• Build and maintain positive relationships with customers, sales representatives, and internal teams.
• Document service results and maintain accurate quality records.
• Adhere to safety protocols and proper handling of bio-hazardous materials.
• Provide high-quality customer support during installations, maintenance, and repairs.

Who We Are Looking For

• Self-directed initiators: Take ownership of work and drive results independently.
• Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
• Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
• Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
• Meticulous documenters: Maintain accurate and detailed service records and reports.

Knowledge & Skill Requirements

• Willingness to work overtime, overnight, and weekends as needed.
• Strong interpersonal, communication, and customer service skills.
• Ability to work independently in fast-paced or stressful environments.
• Highly organized with strong time management and prioritization skills.
• Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
• Proficiency in Microsoft Office and ability to learn company software.
• Ability to interpret service bulletins, technical manuals, and schematics.
• Must maintain professional appearance and behavior consistent with company and customer standards.

Qualifications & Experience

• Minimum of 3 years technical service experience preferred.
• Experience with biomedical equipment maintenance, repair, and installation preferred.
• High School Diploma or GED required; formal technical or university training preferred.
• Valid driver's license with a clean driving record.
• Adherence to HIPAA and other patient confidentiality policies.

What You Will Get

• Company vehicle for business use
• Medical, Dental, Vision, and Prescription Drug Insurance
• Tuition reimbursement
• 401(k) plan with company match and discretionary contribution
• Paid Vacation and Sick Time
• Life, AD&D, Short-term and Long-term Disability insurance
• Employee Assistance Program and wellbeing initiatives
• Discounted employee stock purchase plan

About the Company

Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.

Equal Opportunity Employer

Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.