NexlintoField Service Technician
Company : Stryker
Location : Naples, NC, 28760
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
Precise documentation ensures compliance with healthcare regulations like HIPAA and supports quality control in medical device servicing. For a Field Service Technician, thorough records help track maintenance history, troubleshoot recurring issues, and provide transparency during audits or inspections within clinical environments.
Navigating Naples involves balancing rural and suburban routes, with occasional extended drives to smaller clinics. Technicians often optimize schedules to group service calls geographically, reducing downtime and ensuring timely responses despite varied local traffic and weather conditions.
Expertise in interpreting technical manuals, schematics, and service bulletins is vital. Skilled technicians excel at diagnosing complex issues, using diagnostic tools effectively, and applying engineering principles to ensure medical devices meet safety and operational standards.
Certifications like Biomedical Equipment Technician (BMET) credentials are highly regarded. Additionally, compliance with HIPAA training and local health and safety standards elevates a technician’s suitability for biomedical equipment servicing roles in this region.
Stryker emphasizes career advancement through cross-functional roles including engineering and sales. Their technicians benefit from access to cutting-edge medical technologies, comprehensive benefits like tuition reimbursement, and a strong culture of collaboration focused on patient outcomes.
Technicians at Stryker don’t just maintain devices; they actively troubleshoot and refine equipment performance, ensuring that hospitals operate with state-of-the-art technology. Their frontline insights also feed into product improvements, bridging practical healthcare needs with engineering solutions.
Field Service Technicians in Naples typically earn between $50,000 and $65,000 annually, influenced by experience and certifications. Specialized biomedical equipment roles may command higher wages, reflecting the technical expertise and travel requirements inherent in the position.
Successful technicians plan for flexibility, often adjusting personal schedules to accommodate after-hours calls. Building strong time management skills and maintaining physical stamina are key strategies to handle the unpredictable demands of hospital equipment servicing.
Advancement frequently leads to roles in project management, engineering specialties, or sales support. Technicians leveraging their hands-on experience can transition into leadership or technical training positions, capitalizing on their comprehensive understanding of device lifecycle and customer relationships.
Balancing urgent repair requests with scheduled maintenance, handling biohazard safety protocols, and ensuring clear communication with clinical staff are routine challenges. Adaptability and meticulous organization help technicians maintain service quality amid high-pressure situations.