NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Granby, CT, 06035
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Strong interpersonal communication, multitasking under pressure, and enthusiasm for fitness culture are crucial. Being personable helps in creating welcoming interactions, while technical skills like using membership management software improve daily operations at Crunch Fitness in Granby.
At Crunch Fitness, the role blends customer service with community engagement and fitness promotion, unlike retail or healthcare where the focus may be more transactional or clinical. Representatives here actively support membership growth and wellness guidance, making it a dynamic and people-centered job.
Daily duties include greeting members, managing check-ins, resolving inquiries, coordinating tours for prospects, and maintaining an organized reception. This role demands quick problem-solving and seamless communication to keep the club running smoothly.
While formal certifications aren’t mandatory, familiarity with customer management software and a background in fitness or wellness can enhance employability. Local employers value candidates who show adaptability for flexible schedules and strong interpersonal skills.
Granby’s growing fitness market means steady openings for customer service roles. Clubs like Crunch Fitness seek energetic representatives to handle increasing memberships. Local job boards often reflect moderate to high competition, emphasizing soft skills and customer engagement.
Yes, besides competitive hourly pay and bonuses, Crunch Fitness provides free gym memberships and potential for career advancement. Health benefits and 401(k) plans are offered to eligible employees, creating a well-rounded package tailored to employee wellness and growth.
The role embodies Crunch’s vibrant and inclusive spirit by encouraging reps to build community connections and inspire members. Employees are expected to bring energy and positivity, making the front desk a welcoming hub that reflects the company’s fitness-first philosophy.
Typically, hourly wages range from $14 to $18, influenced by experience and shift timings. Crunch Fitness offers competitive pay complemented by performance bonuses, aligning with local market standards for customer service roles in the fitness industry.
Managing member inquiries while promoting club programs requires tact to avoid appearing pushy. Representatives must skillfully transition from support to sales, maintaining professionalism and enthusiasm to enhance member satisfaction and boost enrollments.
A Customer Service Representative II usually handles more complex member issues, supports team training, and may assist in operational decisions. This role demands greater experience, advanced communication, and problem-solving skills, reflecting elevated responsibility in club management.