NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Brackenridge, PA, 15014
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Success as a Customer Service Representative at Crunch Fitness hinges on being personable, enthusiastic, and adaptable. Strong communication paired with problem-solving skills enables smooth member interactions, while a passion for fitness and community-building drives motivation in a dynamic club setting.
Daily tasks include warmly greeting members, managing check-ins, updating profiles, handling inquiries across multiple channels, and coordinating tours to encourage memberships. Maintaining a tidy front desk and escalating issues ensures an efficient and welcoming atmosphere aligned with the club’s community values.
At Crunch Fitness, the role blends customer care with promoting fitness programs and fostering community spirit. Unlike typical retail or healthcare customer service, it involves active engagement in wellness advocacy and supporting members’ fitness journeys, adding a unique motivational aspect to traditional service tasks.
Employees enjoy competitive hourly wages supplemented by performance bonuses, health benefits for qualified staff, and 401(k) options after meeting tenure requirements. Notably, a free Crunch Fitness membership supports personal wellness, enhancing the overall benefits package in this energetic work environment.
Flexibility is key, with shifts covering mornings, evenings, weekends, and holidays to align with club hours and member flow. This schedule diversity supports team collaboration and ensures comprehensive front desk coverage to serve the vibrant local fitness community effectively.
Brackenridge's growing fitness market means moderate competition with increasing opportunities, especially in community-oriented clubs like Crunch Fitness. Candidates with strong interpersonal skills and fitness enthusiasm tend to stand out amid local demand for dynamic front desk professionals.
The culture emphasizes energy, positivity, and teamwork, encouraging representatives to connect authentically with members and colleagues. This spirited environment fosters ongoing personal growth and collective success, making the role rewarding beyond standard customer service responsibilities.
This position offers a platform to develop communication, sales, and operational skills in a thriving fitness brand. High performers can leverage experience towards advanced roles in membership management, fitness coordination, or club leadership, benefiting from Crunch’s rapid expansion and internal mobility.
Unlike typical retail or call center roles, this position integrates customer service with wellness advocacy, requiring a genuine passion for fitness. The role blends interpersonal engagement with promoting club amenities, creating a unique blend of sales, service, and community involvement.
Hourly rates typically range from $12 to $16, reflecting local market standards for entry-level customer service roles in the fitness sector. Bonuses tied to performance can augment base pay, providing incentive for proactive member engagement and contribution to sales growth.