NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Camp Hill, PA, 17012
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Camp Hill's fitness industry shows steady growth, increasing demand for approachable Customer Service Representatives. Local gyms like Crunch Fitness seek candidates who blend interpersonal skills with a passion for wellness, making the hiring environment moderately competitive but welcoming to energetic applicants.
Handling simultaneous member check-ins, resolving diverse grievances, and maintaining a welcoming atmosphere under busy conditions are typical hurdles. Representatives must multitask efficiently while keeping communication clear and upbeat to ensure members feel valued even during peak hours.
Strong communication, problem-solving aptitude, and computer literacy for scheduling tools top the list. Additionally, enthusiasm for fitness and community engagement enhances a candidate’s appeal, especially when supporting membership drives and managing front desk operations.
At Crunch Fitness, representatives double as community ambassadors, promoting wellness programs and fostering member motivation. Unlike generic customer service roles, this position emphasizes fitness passion and proactive member interaction, blending sales support with personalized care.
Employees receive competitive hourly wages complemented by performance bonuses and health benefits for eligible staff. Additional advantages include a free gym membership, 401(k) options based on tenure, and a spirited workplace culture encouraging professional growth.
While formal certifications aren’t mandatory, familiarity with membership software and a background or interest in fitness are highly favored. Local employers prioritize candidates demonstrating polished interpersonal skills and adaptability to varying schedules.
Representatives play a pivotal role by offering tours, highlighting club amenities, and answering inquiries which directly influence membership growth. Their frontline engagement shapes the overall member experience, making them essential contributors to sales and retention.
Daily tasks include greeting visitors, managing check-ins, updating member profiles, fielding communications, and maintaining a tidy reception. Balancing administrative duties with energetic member interactions is key to fostering a welcoming and efficient front desk environment.
Yes, Crunch Fitness encourages internal growth, providing pathways into supervisory or specialized roles. Demonstrating strong customer engagement and operational competence can open doors to expanded responsibilities within their expanding club network.
Crunch Fitness offers wages aligning with regional averages for entry-level customer service roles in health clubs, typically ranging between $13 and $16 per hour. Performance incentives and benefits further enhance the total remuneration package, reflecting competitive market positioning.