NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Commerce City, CO, 80022
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Commerce City, CO
Popular Searches
Frequently Asked Questions
Commerce City’s fitness industry is growing, with moderate demand for customer service representatives. Crunch Fitness attracts many applicants due to its brand presence, so familiarity with fitness culture and strong interpersonal skills can set candidates apart in this local job market.
While formal certifications aren't mandatory, knowledge of membership management software and basic wellness concepts is valued. Employers in Commerce City, including Crunch Fitness, appreciate reps who combine customer care with fitness passion, enhancing member experiences.
Successful customer service reps excel in multitasking, problem-solving, and maintaining upbeat communication. For instance, managing front desk operations while engaging members warmly is crucial, especially in fast-paced environments like Crunch Fitness clubs.
Starting as a customer service representative offers pathways into management, sales, or wellness coaching. Crunch Fitness supports internal growth, so gaining club operation knowledge and strong member relations can open doors to advanced roles.
A day involves greeting members, handling check-ins, responding to inquiries, coordinating tours for prospects, and maintaining a welcoming front desk. Balancing administrative duties with energetic member engagement defines the role’s dynamic nature.
Crunch Fitness emphasizes community-building and member inspiration beyond basic service. Customer service reps here act as ambassadors, fueling a spirited environment while also supporting sales and operational excellence.
Besides a competitive hourly wage, Crunch Fitness offers performance bonuses and health benefits for eligible employees. Plus, complimentary gym access creates a motivating package that encourages reps to embody the brand’s fitness passion.
Typical hourly pay ranges between $14 to $18, reflecting Commerce City’s market and the fitness industry's standards. Bonuses linked to performance can further enhance earnings, making this role financially appealing for motivated individuals.