NexlintoShift Lead
Company : Five Guys
Location : Hollywood, FL, 33027
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Effective Shift Leads thrive by demonstrating strong communication, adaptability, and the ability to motivate diverse teams. Being proactive in managing operations while maintaining high food quality and customer service standards is essential for success in busy restaurant settings.
Hollywood's vibrant food service sector sees steady demand for Shift Leads, especially in well-known brands. Candidates with prior leadership experience and a positive attitude tend to have an edge due to the area's busy hospitality scene and emphasis on quality customer interactions.
Shift Leads coordinate team assignments, ensure operational efficiency, monitor food safety, and address guest concerns promptly. They also oversee cleanliness and help maintain a motivating work environment while tracking shift performance metrics for continuous improvement.
At Five Guys, a Shift Lead balances supervising crew members with actively participating in daily operations. This dual approach fosters a supportive culture, enabling leaders to set examples in food preparation and service while driving team collaboration and productivity.
Five Guys offers clear pathways from Shift Lead to higher management roles, with access to mentorship and regular performance feedback. Taking initiative and demonstrating leadership can unlock promotions and expanded responsibilities in restaurant operations.
While formal certifications aren't always mandatory, having food safety training, first aid knowledge, and proven leadership experience significantly enhance employability. Employers in Hollywood appreciate candidates who combine operational expertise with strong interpersonal skills.
Shift Leads at Five Guys in Hollywood start around $19.00 per hour, complemented by tips and a secret shopper bonus shared among the shift team. This compensation package rewards performance and encourages maintaining high service standards.
Five Guys invests in Shift Leads through real-time feedback, one-on-one mentorship, and structured performance reviews. This support system helps leaders refine their coaching abilities and navigate challenges within fast-paced restaurant environments.
Hollywood’s high tourist traffic and diverse clientele require Shift Leads to manage fluctuating customer volumes and cultural expectations. Balancing speed with quality and maintaining team morale during peak times are critical challenges in this dynamic market.