NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Rossford, OH, 43460
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes community engagement and wellness, so their Customer Service Representatives in Rossford not only handle inquiries but also inspire members toward fitness goals. This role blends traditional customer support with promoting club amenities, creating a vibrant, health-focused interaction distinct from generic front desk jobs.
In Rossford, adaptability to a fast-paced environment and excellent communication are vital due to high member interaction. Proficiency in scheduling software and a genuine passion for fitness culture boosts effectiveness, aligning with local expectations for energetic and personable customer care at fitness centers.
At Crunch Fitness, front desk roles often serve as gateways to management or specialized fitness support positions. Demonstrating leadership and sales acumen can unlock career growth within their expanding network, especially in dynamic locations like Rossford where community engagement is prioritized.
Yes, the role demands availability across varied shifts—mornings, evenings, weekends, and holidays—to match club hours and member needs. This flexibility supports a balanced work-life approach, particularly fitting for individuals committed to fitness and community activities in the Rossford area.
Rossford’s smaller community means fewer but highly competitive fitness centers, so standing out with excellent interpersonal skills and local fitness knowledge is advantageous. Commuting is generally manageable, and candidates familiar with regional health trends often gain favor in customer-centric roles.
Customer Service Representatives actively contribute by coordinating tours and promoting club benefits, directly influencing membership sales. This hands-on involvement in sales efforts makes the role pivotal in Crunch Fitness’s expansion plans within Rossford’s competitive fitness market.
Hourly pay typically ranges from $12 to $16 in Rossford for this role, reflecting regional cost of living and industry standards. Crunch Fitness complements this with performance bonuses and benefits, providing a competitive compensation package tailored for fitness-focused customer service positions.
Crunch Fitness fosters a spirited, team-driven environment that energizes reps beyond routine tasks. This culture encourages positive member interactions and personal wellness advocacy, making daily duties more engaging and aligned with the club’s mission to inspire a vibrant fitness community.
These representatives uniquely blend frontline member care with active promotion of fitness programs, requiring a balance of enthusiasm, communication skills, and product knowledge. Unlike typical receptionists, they directly influence member satisfaction and contribute to the club’s community-building efforts.
While formal certifications aren't mandatory, familiarity with membership management software and basic computer proficiency are highly valued. Candidates adept at multitasking with digital tools tend to excel, especially when addressing diverse queries and coordinating club operations efficiently.