Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Mastering communication and motivational skills helps a Shift Lead effectively guide diverse teams during high-pressure periods. Being adaptable and proactive fosters smooth shift operations while maintaining high food quality and customer satisfaction, pivotal in restaurants like Five Guys.
Unlike crew members, Shift Leads oversee shift assignments, manage operational flow, and handle customer issues in real-time. They balance hands-on tasks with supervisory duties to ensure compliance with food safety and service standards throughout their shift.
Absolutely, this position is designed as a stepping stone toward management. The role offers mentorship, real-time feedback, and exposure to operational leadership, equipping candidates with skills necessary for advancing within Five Guys’ organizational structure.
Holmes Beach’s hospitality sector is growing steadily, boosting demand for shift leaders in local restaurants. While the market is competitive, Five Guys offers an appealing option with development opportunities that attract motivated candidates in this coastal community.
Holmes Beach’s compact layout generally means short commutes, enhancing work-life balance. The local culture emphasizes hospitality and friendliness, so Shift Leads who foster positive team environments often thrive in these community-focused restaurants.
Five Guys Shift Leads enjoy competitive pay paired with bonuses and free meals, plus a culture that encourages growth and teamwork. Compared to other chains, Five Guys places strong emphasis on mentorship and detailed performance feedback.
Besides managing daily operations, Five Guys Shift Leads actively participate in secret shopper programs influencing team bonuses and engage closely in training and mentoring, which enhances both team cohesion and food quality standards.
Shift Leads at Five Guys have access to medical, dental, vision coverage, and a 401(k) plan once eligible. These benefits, combined with competitive hourly wages and performance bonuses, create a well-rounded compensation package.
Starting pay is around $19.00 per hour with added tips and shift-based bonuses, such as secret shopper rewards. This total compensation reflects regional pay standards and incentivizes maintaining high service and operational quality.
Five Guys emphasizes hands-on leadership through mentorship and continuous feedback. Shift Leads receive coaching that hones skills in managing fast-paced shifts, team motivation, and customer interaction, all critical for operational success.