NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Lockport, IL, 60441
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant team culture where representatives actively engage with members to create a welcoming atmosphere. Unlike typical front desk roles, the position encourages building community ties and promoting holistic wellness, making each interaction more meaningful within the Lockport fitness scene.
Employees at Crunch Fitness enjoy clear pathways for growth, including opportunities to move into management or specialized fitness roles. The company supports personal development within a fast-growing brand, making this role ideal for those wanting to expand their career in the fitness industry.
Key skills include strong communication, multitasking under pressure, and problem-solving aptitude. Familiarity with membership management software and a passion for wellness also enhance performance, enabling representatives to manage front desk duties smoothly while engaging members effectively.
Lockport shows steady demand for customer-facing roles due to its growing population and active community centers. Applicants with fitness enthusiasm and flexible availability tend to stand out, as local employers prioritize candidates who can adapt to dynamic schedules and deliver personalized service.
The hourly pay typically ranges from $14 to $18, supplemented by performance-based bonuses. Crunch Fitness offers competitive compensation aligned with Lockport’s market rates, plus benefits and a free gym membership, enhancing overall employee satisfaction.
Beyond greeting members, representatives actively support membership growth by coordinating club tours and promoting amenities. This blend of customer service and sales ensures a dynamic position where building relationships directly contributes to Crunch Fitness’s expansion.
Expect a mix of face-to-face greetings, phone inquiries, and email communications. Handling membership updates, resolving grievances, and providing information about fitness programs require excellent interpersonal skills to maintain a positive club environment.
The company fosters teamwork among staff and managers to streamline daily tasks, ensuring organized reception areas and efficient handling of member needs. Access to scheduling tools and clear protocols helps representatives maintain professionalism during peak hours.
Yes, employees gain access to health benefits, performance bonuses, and a complimentary Crunch Fitness membership. These perks reflect the company's commitment to employee wellness and incentivize dedication within a supportive workplace.
A successful rep combines enthusiasm for health, polished communication, and adaptability to a fast-paced setting. At Crunch Fitness, passion for wellness and community-building elevates the role beyond typical customer service, fostering rewarding member experiences.