NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Edison, NJ, 08817
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Edison, NJ shows a steady demand for Customer Service Representatives due to its robust service industry and proximity to urban centers. Compared to nearby cities like New Brunswick, the competition is moderate, with several fitness and retail companies hiring actively, creating a balanced job market for candidates.
While formal certifications aren't mandatory, having training in customer relationship management (CRM) software or first aid can enhance your profile. In Edison, employers value candidates familiar with scheduling tools and effective communication, especially for roles at fitness clubs like Crunch Fitness.
Emphasize your interpersonal skills, multitasking ability, and problem-solving talents. Being adept at managing phone inquiries, supporting membership processes, and maintaining a welcoming atmosphere are crucial qualities that recruiters seek for customer service roles.
Many representatives advance into supervisory or management roles within customer relations or sales departments. Gaining experience in operations, mastering member engagement, and demonstrating leadership can open doors to positions like team lead or club manager.
Daily duties involve greeting members warmly, handling check-ins, managing inquiries via phone or email, coordinating club tours, and supporting sales efforts. Maintaining an organized front desk and swiftly addressing member concerns are also key to ensuring a positive fitness community experience.
Beyond competitive pay, Crunch Fitness provides health benefits, performance bonuses, and a complimentary gym membership. The company fosters a dynamic, collaborative environment where representatives can grow professionally while promoting wellness in the community.
Crunch Fitness blends customer service with a passion for fitness culture, encouraging reps to inspire members and contribute to community-building. Unlike typical front desk jobs, this role offers growth potential in a vibrant brand focused on holistic wellness.
Hourly wages for this role typically range between $15 and $20 in Edison, reflecting local market standards. Crunch Fitness offers competitive pay aligned with experience, plus bonuses and benefits, making it an attractive option for customer service job seekers.
Yes, fitness clubs like Crunch Fitness often require flexible scheduling, including evenings and weekends, to accommodate member usage patterns. Candidates comfortable with varied hours tend to have better job prospects and can contribute more effectively to club operations.