Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Homestead's restaurant scene shows steady demand for Shift Leads, especially in popular chains like Five Guys. Local competition is moderate, with employers prioritizing candidates who demonstrate leadership skills and operational reliability in fast-paced environments.
While not always mandatory, certifications like ServSafe are highly regarded in Homestead’s food service industry. Possessing such credentials can enhance a Shift Lead’s profile by showcasing commitment to food safety and regulatory compliance.
Strong communication, adaptability, and the ability to motivate a diverse crew are essential. Shift Leads must also handle operational coordination efficiently, ensuring smooth transitions between shifts while upholding quality and service standards.
Taking on a Shift role offers hands-on leadership experience that can propel you toward assistant manager or general manager positions. Demonstrating initiative and operational excellence during shifts signals readiness for greater responsibilities.
Shift Leads manage daily crew assignments, maintain food quality, address customer issues promptly, and ensure cleanliness standards. They also track shift performance and support opening and closing tasks, balancing operational duties with team mentorship.
Five Guys encourages Shift Leads to develop management potential through real-time feedback and mentorship. The company fosters a team-oriented culture where leaders can refine skills and pursue internal promotions.
At Five Guys Homestead, Shift Leads play a pivotal role in maintaining high food quality and customer service while actively participating in operational readiness. Their involvement in secret shopper bonuses adds a performance-driven incentive unique to this location.
Shift Leads at Five Guys in Homestead start with a competitive base pay around $19 per hour, with additional earnings from tips and bonuses, offering an attractive compensation package for this leadership role.
Shift Leads typically work scheduled shifts that cover operational hours, including opening and closing duties. While shifts are structured to ensure smooth restaurant operations, occasional flexibility may be needed to support team coverage.
Absolutely. Shift Leads directly impact store performance by leading team efforts, maintaining standards, and resolving issues. Their leadership fosters a positive environment that drives customer satisfaction and operational excellence.