NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Loveland, CO, 80538
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Loveland, CO
Popular Searches
Frequently Asked Questions
This position uniquely combines a passion for fitness with exceptional customer interaction, requiring representatives to engage members warmly while promoting club programs. It’s ideal for those who enjoy active environments and want to inspire wellness within a vibrant community.
Crunch Fitness offers growth pathways from front desk roles to managerial positions by fostering skills in customer engagement, sales, and team collaboration, making it a viable stepping stone for those aiming to build a career in the fitness and service industry.
Employers favor candidates proficient in multitasking, effective communication, and basic digital tools. In Loveland, adaptability to fast-paced service settings paired with a friendly demeanor and local customer understanding enhances employability.
Loveland’s growing fitness sector has increased demand for personable customer service reps, though competition remains moderate. Candidates with fitness knowledge and flexible availability often have an edge in securing positions.
Hourly pay typically ranges from $14 to $18 per hour, with performance bonuses enhancing total earnings. Crunch Fitness also provides benefits like health coverage and complimentary gym membership to eligible employees.
Representatives embody Crunch’s energetic culture by delivering enthusiastic customer care, highlighting club amenities, and fostering community spirit, which creates a welcoming atmosphere reflecting the company’s commitment to fitness and inclusivity.
Daily responsibilities include greeting members, managing check-ins, responding to inquiries via phone and email, coordinating tours for prospects, and maintaining a professional front desk, all while supporting a lively fitness environment.
While formal certifications aren’t mandatory, familiarity with membership software and a background in customer-facing roles, combined with fitness knowledge, can significantly boost hiring prospects in Loveland’s competitive fitness market.
Beyond competitive pay, Crunch Fitness provides incentivized bonuses, 401(k) options, health benefits, and a free membership, fostering a dynamic workplace where employees can grow professionally and personally within the fitness community.