NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Bolingbrook, IL, 60440
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Bolingbrook's fitness industry is growing, making customer service roles increasingly competitive. Candidates with strong interpersonal skills and fitness knowledge stand out, especially at clubs like Crunch Fitness. Local demand pushes employers to seek reps who can enhance member engagement and support sales, making experience and enthusiasm key assets.
Given Bolingbrook's suburban layout, commute times to Crunch Fitness can vary widely depending on traffic patterns, especially during peak hours. Prospective employees should consider flexible timing to avoid rush hours, which helps maintain punctuality and reduces stress, crucial for sustaining high energy levels in fast-paced customer service positions.
Key proficiencies include clear communication, problem-solving, multitasking, and basic computer literacy for managing membership systems. A genuine passion for fitness and community engagement enhances member interactions. Excelling in these areas not only improves service quality but also positions reps for career advancement within growing fitness brands.
Starting as a Customer Service Representative opens doors to roles like membership sales, club management, or fitness program coordination. Demonstrating leadership, sales aptitude, and strong customer rapport at Crunch Fitness can accelerate promotions, reflecting the company's emphasis on internal growth within its dynamic environment.
While both roles focus on member interaction, a Customer Service Representative emphasizes daily support and problem resolution, ensuring smooth operations. In contrast, a Customer Sales Representative primarily drives membership growth and promotions. At Crunch Fitness, these responsibilities often overlap, requiring reps to balance service and sales effectively.
Crunch Fitness combines customer engagement with fitness passion, providing complimentary memberships and performance-based bonuses. Employees enjoy a vibrant team atmosphere and pathways for rapid career advancement, distinguishing it from competitors who may offer more conventional front desk roles without the wellness-focused culture.
Crunch Fitness requires reps to accommodate varied schedules including mornings, evenings, weekends, and holidays. This flexibility supports club operations during peak member visits and special events, demanding adaptability and a commitment to maintaining a welcoming environment regardless of shift timing.
Customer Service Representatives in Bolingbrook generally earn competitive hourly rates around $14-$17, with Crunch Fitness adding performance-based bonuses that reward membership sales and exceptional service. Eligible employees can also access health benefits and 401(k) plans, making the overall compensation package attractive within the local market.