NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Louisville, CO, 80027
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness Louisville, the Customer Service Representative not only manages front desk duties but also actively promotes club programs and engages members in a vibrant fitness community. This dynamic role blends customer care with sales support, creating a more interactive and rewarding daily experience than typical gym receptionist jobs.
Strong interpersonal communication and multitasking abilities are crucial, alongside enthusiasm for fitness and wellness. Handling member inquiries swiftly, resolving issues with professionalism, and maintaining a welcoming atmosphere contribute significantly to thriving in this energetic workspace.
Crunch Fitness fosters career advancement by offering roles beyond front-desk responsibilities, including leadership in membership sales and club operations. Staff can leverage experience and performance bonuses to climb within this rapidly expanding fitness brand.
Louisville's growing fitness market shows increased demand for customer-focused roles due to community health trends. Compared to larger cities like Denver, competition is moderate, providing promising entry points for candidates eager to join local clubs with strong member engagement.
Hourly wages are competitive locally, often supplemented by performance-based bonuses. Crunch Fitness also offers health benefits and a complimentary gym membership, enhancing overall compensation beyond base pay for employees committed to wellness.
The role emphasizes creating meaningful member connections and fostering a positive atmosphere aligned with Crunch’s energetic culture. Representatives embody the brand by promoting wellness programs and sustaining a collaborative team spirit.
Employees receive complimentary gym access, enabling them to maintain their wellness routines. Being immersed in a fitness-driven environment also encourages healthy habits and provides inspiration from both members and coworkers.
Many locals appreciate Louisville's manageable traffic and accessible transit options, making daily front-desk shifts feasible. The club's central location supports convenient commutes from surrounding neighborhoods, enhancing work-life balance for staff.