NexlintoShift Lead
Company : Five Guys
Location : Davidson, NC, 28036
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Shift leads at Five Guys in Davidson drive team spirit by fostering collaboration while managing fast service demands. They balance coaching with hands-on involvement, ensuring that each crew member stays energized and productive during busy shifts, which boosts overall guest satisfaction.
The shift lead role uniquely blends direct operational oversight with real-time team mentorship. Unlike higher management, shift leads are actively engaged during peak hours, managing crew assignments and resolving immediate challenges, making it a vital link between staff and upper management.
While formal certifications aren’t mandatory, proven leadership experience in food service, strong communication, and the ability to enforce food safety standards are key. Candidates who show initiative and adaptability typically excel in shift lead roles at fast-paced restaurants.
Yes, Five Guys offers a competitive starting wage of $19.00 per hour plus tips and bonuses. This rate aligns favorably with other shift lead roles in Davidson, especially when factoring in benefits and additional incentives like secret shopper bonuses.
Davidson’s restaurant scene is growing steadily, with local eateries frequently hiring shift leads to maintain quality service. Demand remains robust, especially for candidates with leadership experience who can help streamline operations and improve guest experiences.
Davidson’s moderate cost of living means that the $19 hourly wage for shift leads often provides a comfortable baseline. However, candidates should consider local expenses like housing and transportation when evaluating total compensation.
Five Guys emphasizes mentorship and performance reviews to help shift leads develop managerial skills. Opportunities for promotion are common, making the role an excellent stepping stone for those aiming to climb the ranks within the company’s expanding network.
Shift leads handle issues like staffing gaps, customer complaints, and maintaining food safety standards. They must act swiftly to reassign tasks, calm dissatisfied guests, and ensure compliance with hygiene protocols to keep operations running smoothly.
Five Guys fosters a team-oriented, energetic atmosphere that encourages shift leads to lead by example. This culture means shift leads are expected to be approachable mentors who motivate staff while maintaining high standards for food quality and service.
Beyond competitive pay, Five Guys provides free meals during shifts and weekly secret shopper bonuses for the entire shift team. These perks enhance job satisfaction and reward shift leads for maintaining top-notch performance.