NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Westmont, IL, 60559
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Westmont's proximity to Chicago increases demand for customer service representatives, including fitness-focused roles. Competition is moderate, with employers seeking candidates who can multitask and bring energy to fast-paced environments like Crunch Fitness. Local candidates with wellness passion often stand out.
Crunch Fitness values adaptability in scheduling, offering shifts across mornings, evenings, weekends, and holidays. This flexibility supports team members balancing personal fitness interests and work, aligning with the dynamic nature of customer service positions in the fitness industry.
Strong communication, empathy, and problem-solving are crucial. Additionally, familiarity with membership management systems and a genuine enthusiasm for health and wellness help customer service reps excel, facilitating positive experiences and boosting membership engagement.
Crunch Fitness encourages career growth within its rapidly expanding network. Customer service representatives demonstrating leadership, sales skills, and commitment to the brand may progress into supervisory or club management roles, making it an ideal stepping stone in the fitness industry.
At Crunch Fitness, the role blends customer care with community-building and fitness enthusiasm. Reps engage directly in promoting wellness programs and fostering member motivation, creating a more interactive and spirited work environment than typical front desk positions.
Crunch Fitness provides comprehensive training on customer engagement, membership tools, and conflict resolution. The collaborative culture ensures reps receive managerial support and access to resources that enhance member satisfaction and smooth front desk operations.
Customer service representatives in Westmont typically earn between $14 and $18 hourly. Crunch Fitness offers competitive pay within this range, complemented by performance-based bonuses and benefits like health coverage and complimentary gym membership.
Reps are trained to listen actively, address concerns promptly, and escalate issues when necessary. This approach maintains professionalism and ensures members feel valued, which is essential in sustaining Crunch Fitness’s welcoming club atmosphere.
Typical duties include greeting members, managing check-ins, updating profiles, answering inquiries, coordinating club tours, and maintaining a tidy reception area. These tasks collectively contribute to a seamless, positive experience for all visitors.
While prior fitness experience is advantageous, it’s not mandatory. A passion for wellness and strong interpersonal skills are prioritized, with Crunch Fitness providing role-specific training to ensure representatives can confidently support members and club operations.