Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Pompano Beach's vibrant restaurant scene drives steady demand for shift leads, especially in popular chains like Five Guys. Candidates often face moderate competition, balancing local talent with seasonal workers, making it crucial to highlight leadership skills and reliability to stand out in this market.
Shift leads in Pompano Beach often navigate weekend rushes and holiday spikes, requiring flexible shift coverage. The area's tourism influences peak hours, so adaptability and strong team coordination are essential to maintain smooth operations during busy periods.
Beyond supervising, a shift lead excels in real-time problem solving, motivating diverse teams, and enforcing quality standards under pressure. Unlike broader managerial roles, this position demands hands-on involvement with daily floor activities and creating a positive guest experience.
Many shift leads leverage their operational insight to advance into restaurant management or specialized roles like training coordinator. The position offers a strong foundation for leadership growth by developing communication skills and operational expertise in fast-paced environments.
At Five Guys, shift leads balance high standards in food quality with team mentoring and customer interaction, emphasizing a hands-on approach. This contrasts with some chains where shift leads might focus more on administrative tasks rather than direct floor leadership.
Five Guys enhances shift lead roles with perks like free meals every shift, secret shopper bonuses, and a team-driven environment. These incentives foster motivation and reinforce a culture where shift leads feel valued and energized while managing operations.
A base rate of $19/hour, combined with tips and bonuses, positions Five Guys competitively within Pompano Beach's food service market. This pay aligns well with local living costs and reflects the leadership responsibilities expected from shift leads in busy restaurant settings.
Employers often seek candidates with prior leadership in fast-paced environments, strong communication, and customer service skills. Demonstrating accountability and the ability to motivate teams under pressure is pivotal for standing out as a shift lead candidate.
New shift leads can struggle with balancing operational duties and managing team dynamics simultaneously. Adapting to quick decision-making, maintaining food safety standards, and handling guest concerns require a steep learning curve but are essential for success.
Collaborative and energetic leadership styles thrive at Five Guys, where shift leads are expected to inspire positivity and teamwork. Hands-on involvement combined with clear communication helps maintain morale and operational excellence across shifts.