NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Platteville, CO, 80651
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Platteville, CO has a moderately competitive market for customer service representatives due to its growing community and local businesses. Candidates with strong interpersonal skills and flexibility in scheduling tend to stand out, especially in service-oriented companies like Crunch Fitness.
While no strict certifications are mandated, familiarity with customer relationship management tools and basic computer proficiency are highly valued in Platteville. Employers also appreciate candidates who demonstrate problem-solving abilities and a passion for community engagement.
Starting as a customer service representative often leads to opportunities in team leadership, membership sales, or club management. Developing communication and multitasking skills at Crunch Fitness can pave the way for advancement into supervisory or operational roles.
Success relies on strong communication, friendly demeanor, and quick problem resolution. Being comfortable with scheduling software and multitasking in a dynamic environment are essential, especially when supporting fitness club members and guiding potential clients.
Representatives set the first impression by warmly welcoming visitors, efficiently managing inquiries, and highlighting club amenities. Their engagement directly influences member satisfaction and retention, making their role vital in fostering a supportive fitness community.
Crunch Fitness offers a collaborative environment where representatives can gain diverse experience, from front desk operations to membership sales. Opportunities for bonuses and internal promotions encourage ongoing development within the expanding fitness brand.
Customer service representatives in Platteville typically earn around $14 to $17 per hour, reflecting local market rates. Crunch Fitness complements this with performance incentives and benefits, making the overall compensation package competitive.
Yes, flexibility to work mornings, evenings, weekends, and holidays is expected to accommodate club hours and member needs. This scheduling ensures consistent front desk coverage and supports member engagement during peak times.
Crunch Fitness emphasizes community-building alongside customer care. Representatives are encouraged to inspire members towards wellness, creating a lively workplace atmosphere that blends fitness passion with professional growth.
While handling check-ins and profile updates, representatives simultaneously engage with members through tours and problem resolution. This dynamic mix demands multitasking and interpersonal skills to maintain a welcoming, organized environment.