NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Pomona, CA, 91767
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Pomona's job market for customer service representatives is moderately competitive due to its growing local businesses and fitness centers. Candidates with strong interpersonal skills and flexibility tend to stand out, especially in roles that combine customer care with sales support in community-focused environments like Crunch Fitness.
While formal certifications aren't mandatory, proficiency with scheduling software and effective communication skills greatly enhance employability in Pomona. Employers also value candidates passionate about wellness industries, given the local demand for fitness-oriented customer service roles.
You will primarily manage front desk operations including greeting members, handling check-ins, answering inquiries, and coordinating club tours. Additionally, you’ll support membership sales efforts and maintain a welcoming atmosphere, balancing multitasking in a dynamic fitness environment.
Success hinges on combining strong communication with a genuine passion for health and wellness. Unlike generic customer service roles, fitness industry representatives often engage in community-building, promoting programs and memberships, and responding to fitness-related queries.
Crunch Fitness emphasizes career progression within its expanding brand, providing a spirited team environment and chances to advance beyond front desk duties into fitness industry roles. This sets it apart from companies with more static customer service positions.
At Crunch Fitness, representatives are not only the welcoming face but also community motivators who inspire health and wellness. The role merges administrative tasks with active member engagement, creating a vibrant workplace culture unique to this fitness brand.
Customer Service Representatives in Pomona working at Crunch Fitness generally earn a competitive hourly rate around $15-$18, supplemented by performance bonuses and benefits. This reflects local standards for customer-facing roles in fitness and retail sectors.
Multitasking is crucial due to the blend of front desk management, member interactions, and sales support duties. Handling phone calls, walk-ins, and administrative tasks simultaneously ensures smooth club operations and a positive member experience.
Employers prioritize interpersonal skills, basic computer literacy, and a passion for fitness. While prior customer service experience helps, enthusiasm and the ability to adapt quickly in fast-paced settings often weigh heavily in hiring decisions.
Customer Service Representatives play a key role in driving membership sales by educating members about club offerings and arranging tours. This hybrid responsibility enhances both customer satisfaction and business growth, blending service with sales.