NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Oakmont, PA, 15139
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
In Oakmont, PA, Customer Service Representatives often juggle welcoming members warmly while efficiently handling front desk operations like profile updates and inquiries. This dual focus ensures a smooth member experience and supports daily club functionality, especially in active community-focused environments like Crunch Fitness.
Working at Crunch Fitness, a Customer Service Representative needs a genuine passion for fitness and wellness, alongside strong interpersonal skills. Unlike generic roles, this position demands enthusiasm for community-building and the ability to inspire members while managing fast-paced front desk duties.
Candidates who excel in communication, multitasking, and problem-solving stand out in Oakmont’s fitness sector. Familiarity with membership management software and flexibility to work varied hours, including weekends and holidays, are crucial to thrive in dynamic clubs like Crunch Fitness.
At Crunch Fitness, Customer Service Representatives actively support membership growth by providing detailed program information and coordinating club tours. This blend of service and sales involvement helps enhance member acquisition while maintaining exceptional care standards.
Customer Service Representatives in Oakmont, PA, usually earn between $13 and $18 per hour at fitness centers like Crunch Fitness. This competitive pay often includes performance-based bonuses, reflecting the importance of delivering excellent member experiences.
Crunch Fitness fosters growth by offering opportunities to advance within their expanding brand. Customer Service Representatives can develop skills in membership sales, club operations, and leadership, positioning themselves for higher roles in the fitness industry while enjoying a collaborative work culture.
Oakmont’s community-centric layout means many Customer Service Representatives benefit from manageable commutes. However, candidates should be prepared for flexible shifts that include mornings, evenings, weekends, and holidays to align with club hours and member needs.
Local trends show a steady demand for Customer Service Representatives in Oakmont’s fitness sector, driven by growing wellness interests. Employers like Crunch Fitness actively seek personable, adaptable individuals to maintain high service standards amid increasing membership.
New hires might encounter fast-paced front desk dynamics requiring quick multitasking and conflict resolution. Balancing member engagement with operational duties, while learning scheduling software, demands adaptability and strong communication from the outset.
Yes, Crunch Fitness expects representatives to blend traditional customer support with fitness community engagement. Responsibilities extend beyond answering queries to include promoting wellness programs, coordinating tours, and fostering a motivational environment, setting it apart from standard support roles.