NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Denver, CO, 80259
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Denver, CO
Popular Searches
Frequently Asked Questions
Crunch Fitness emphasizes a vibrant community atmosphere where customer service reps not only handle front desk duties but also inspire members. Being in Denver, reps often engage with a health-conscious clientele, blending fitness passion with customer care to enhance member experiences uniquely.
Success here hinges on strong communication paired with knowledge of fitness programs. Familiarity with membership management software and an upbeat, approachable demeanor help reps handle fast-paced interactions while promoting club amenities effectively.
Starting as a front desk rep opens doors to roles like Membership Sales Specialist or Club Operations Coordinator. Demonstrating leadership and sales aptitude can accelerate growth within Crunch’s expanding network, especially in locations like Denver where fitness demand is rising.
In Denver, customer service reps in fitness centers typically earn between $14-$18 per hour. Crunch Fitness offers competitive pay within this range, supplemented by performance bonuses, making it an attractive option for those seeking both steady income and incentives.
While not mandatory, certifications in customer relations or basic fitness knowledge can boost job prospects locally. Denver employers appreciate reps who understand wellness trends, as this knowledge enriches member interactions and supports the club’s community-building goals.
Handling high member volume requires quick multitasking and calm problem-solving. Denver’s active community means busy mornings and evenings; reps must efficiently manage check-ins, inquiries, and member concerns while maintaining a welcoming environment.
Reps play a vital role in membership growth by informing prospects about club features and arranging facility tours. This blend of service and sales creates a dynamic job where customer engagement directly influences membership success.
Beyond standard benefits, Crunch provides free gym memberships and performance-based bonuses. The company culture encourages wellness and career advancement, making it ideal for reps passionate about fitness and community impact.
Denver’s fitness scene is growing, increasing demand for reps but also competition. Crunch Fitness’s reputation for a lively work environment and development opportunities makes it a preferred employer among local candidates.
While both roles interact with members, Customer Service Representatives focus on welcoming guests and addressing immediate needs, whereas Customer Sales Representatives prioritize converting inquiries into memberships and promoting club packages.