NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Franklinton, LA, 70438
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
Crunch Fitness emphasizes a vibrant community atmosphere, so the Customer Service Representative role blends fitness passion with frontline interaction. Unlike typical desk jobs, you engage members in wellness journeys while managing fast-paced club operations, making it a unique mix of customer care and fitness advocacy in Franklinton.
Franklinton's market for customer service roles is moderately competitive, with local businesses valuing candidates who demonstrate interpersonal skills and adaptability. Crunch Fitness stands out by offering growth within a wellness-focused brand, attracting applicants eager for dynamic customer engagement rather than routine retail positions.
Successful representatives usually combine effective communication talents with a genuine enthusiasm for health and wellness. Experience in multitasking and familiarity with membership management software boost productivity, while a positive attitude and conflict resolution skills help navigate member interactions smoothly.
At Crunch Fitness, representatives can progress into supervisory roles or specialized positions such as membership sales or club management. The company’s rapid growth fosters internal promotions, especially for those who demonstrate leadership, fitness knowledge, and the ability to enhance member satisfaction.
Customer Service Representatives at Crunch Fitness embody the brand’s energetic and inclusive spirit by creating welcoming environments and promoting club amenities. This integration ensures that staff not only assist but inspire members, reinforcing Crunch’s commitment to community-building and holistic wellness.
Hourly pay for this role in Franklinton typically ranges between $12 and $16, influenced by experience and shift timing. Crunch Fitness supplements base pay with performance bonuses and benefits, making the compensation package competitive within the local fitness and customer service sectors.
Given the club’s operating hours, representatives often accommodate variable shifts including mornings, evenings, weekends, and holidays. Flexibility is essential to maintain coverage during peak member times and to support club events, which can differ from traditional 9-to-5 customer service roles.
Members expect prompt, friendly assistance alongside knowledgeable guidance about fitness programs. This dynamic pushes representatives to blend customer support with active promotion of services, ensuring each visitor feels valued and informed, elevating overall satisfaction and retention.
This role uniquely mixes interpersonal engagement with a fitness-oriented mission, requiring reps to not only resolve queries but also motivate wellness participation. It demands energetic service delivery paired with fluency in club-specific technology and sales coordination, setting it apart from conventional customer support jobs.
Performance metrics include member satisfaction, accuracy in handling check-ins and inquiries, and contribution to membership growth via tours and sales support. Regular feedback loops and incentivized bonuses encourage reps to consistently foster positive experiences aligned with Crunch’s community-driven goals.