NexlintoShift Lead
Company : Five Guys
Location : Dallas, NC, 28034
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Dallas, NC has seen a steady demand for shift leads in fast-paced restaurant environments like Five Guys. Competition tends to focus on candidates with proven leadership and customer service skills, making experience in food service a key advantage to stand out locally.
While formal certifications aren't always mandatory, many Dallas, NC employers value food safety and management training. Completing ServSafe or similar courses can boost your profile as a shift lead, demonstrating commitment to food quality and safety standards.
A shift lead orchestrates crew coordination, ensures quality control, and handles guest issues directly during shifts. Unlike general team members, this role demands proactive problem-solving, mentoring, and maintaining operational flow in real-time.
Focus on developing communication, conflict resolution, and time management skills. Strong leadership combined with a positive attitude and adaptability can pave the way for higher management roles within the restaurant industry.
Five Guys offers structured mentorship and performance reviews, making it an excellent platform for career advancement. Taking initiative as a shift lead here can open doors to management positions both within the company and elsewhere.
Five Guys emphasizes high food quality and customer satisfaction with a team-driven culture. Managing fast-paced operations while upholding these standards requires balancing efficiency with team motivation and guest interaction.
Yes, Five Guys provides a base pay starting around $19.00/hour along with tip opportunities and secret shopper bonuses. This compensation package is competitive locally and rewards shift leads for maintaining high performance.
The company fosters growth through real-time feedback, mentorship, and structured performance evaluations. This supportive environment helps shift leads enhance their team management and operational skills effectively.
Shift leads at Five Guys cultivate a cooperative and upbeat atmosphere, where encouraging positivity and productivity is essential. Leading by example helps maintain morale and smooth daily operations.
The $19.00/hour starting wage at Five Guys aligns well with local standards for shift lead roles, often supplemented by tips and bonuses, making it an attractive option for candidates seeking competitive earnings in Dallas.