NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Sewickley, PA, 15143
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Sewickley, PA
Popular Searches
Frequently Asked Questions
In Sewickley, PA, Customer Service Representatives often juggle dynamic front desk activities while ensuring each member feels welcomed. This involves multitasking between check-ins, answering inquiries, and promoting club amenities, all while maintaining an upbeat, personable demeanor essential for positive member interactions.
Fitness club customer care roles, such as at Crunch Fitness, require blending customer service with enthusiasm for wellness. Representatives must not only handle inquiries but also inspire members by highlighting fitness programs, which differs from the transactional nature of retail or the specialized support in healthcare.
Strong communication skills paired with a genuine passion for fitness and wellness distinguish candidates. Additionally, adaptability to varied schedules, proficiency with scheduling tools, and an energetic attitude geared towards community-building are critical for success in this role.
Sewickley has a moderate demand for customer service roles within fitness centers, with competition influenced by the area's population and local gym density. Candidates with fitness knowledge and flexible availability often gain an edge in securing positions at clubs like Crunch Fitness.
Customer Service Representatives at Crunch Fitness in Sewickley typically earn between $13 and $17 per hour, depending on experience and performance bonuses. This competitive pay aligns with local market rates for similar customer-facing roles in the health and wellness sector.
Crunch Fitness fosters advancement by encouraging skill development, offering performance-based incentives, and providing pathways to supervisory or sales roles within the club. Employees benefit from a vibrant team environment conducive to professional growth in the fitness industry.
Besides managing check-ins and member queries, representatives actively promote club programs, coordinate tours for prospects, handle member concerns promptly, and maintain a welcoming and organized reception area, ensuring a seamless and engaging member experience.
Schedules for this role often include early mornings, evenings, weekends, and holidays to align with club hours and member availability. Flexibility is essential to accommodate peak times and support the club’s dynamic operational needs.
Employees at Crunch Fitness receive perks like free gym membership access, health benefits for eligible staff, and opportunities for bonuses tied to performance, all designed to promote wellness and incentivize commitment within a spirited workplace culture.
Crunch Fitness emphasizes a community-building approach where representatives are key in inspiring members and promoting diverse fitness programs. This holistic engagement contrasts with more transactional roles elsewhere, offering a more involved and rewarding customer service experience.