NexlintoCustomer Service Representative
Company : Crunch Fitness
Location : Claremont, CA, 91711
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Summary:
We are looking to hire a Customer Service Representative who is personable, enthusiastic, and dedicated to delivering exceptional customer service as the main representative of our club. The Customer Service Representative will be responsible for providing superior customer care, aiding in the daily front desk operations, and ensuring that all members and visitors feel welcomed and valued. This position is ideal for individuals who enjoy interacting with others, excel in a fast-paced environment, and have a passion for fitness and community-building.
Key Responsibilities:
- Extend a cordial welcome to both members and guests to set a positive tone.
- Assist users with checking in, updating their profiles, and addressing general questions.
- Improve the member experience by highlighting the club's diverse programs, amenities, and services.
- Address phone calls, emails, and in-person requests with professionalism and efficiency.
- Support efforts to boost membership sales by providing information and coordinating tours for interested parties.
- Ensure the reception area is neat, organized, and projects a professional front desk.
- Addressing member grievances promptly and escalating issues to higher levels when appropriate.
- Comply with the company's policies, protocols, and standards for delivering customer service.
- Work together with managers and team members to facilitate the successful operation of the club.
Qualifications:
- Excellent at engaging with customers and showcasing interpersonal strengths.
- Demonstrating a constructive, animated, and polished behavior.
- Displays excellent abilities in both communication and problem resolution.
- The capability to multitask effectively and succeed in a dynamic and swift-paced environment.
- Familiarity with basic computer functions and proficiency in managing scheduling or membership tools is essential.
- Willing to accommodate varying work hours such as mornings, evenings, weekends, and holidays.
- A deep passion for staying fit, holistic wellness, and guiding others towards achievement.
Compensation & Benefits:
- Competitive hourly pay
- Incentivized bonuses tied to performance and opportunities for rewards
- Health benefits are granted to eligible employees who meet the specified criteria
- Assessing 401(k) eligibility according to tenure
- Obtain a complimentary membership for Crunch Fitness access
- A dynamic, spirited, and collective setting for work
- Possibilities for progression within a rapidly growing brand
Why Join Us:
At Crunch Fitness, being a Customer Service Representative goes beyond typical front desk responsibilities as it presents an opportunity to form connections, inspire others, and advance in the fitness industry. If you enjoy assisting individuals, bringing positive energy to your tasks, and being part of a collaborative team, we would be thrilled to have you as a part of the Crunch family.
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Frequently Asked Questions
At Crunch Fitness Claremont, customer service roles emphasize vibrant community engagement and fitness passion, going beyond front desk tasks. Representatives not only assist with memberships but also inspire wellness journeys, creating a dynamic environment rare in standard gym settings.
Customer Service Representatives help boost memberships by offering detailed club program insights, coordinating tours, and delivering personalized experiences that encourage potential members to join, merging sales support with genuine fitness enthusiasm.
Yes, representatives manage phone inquiries, emails, and face-to-face interactions efficiently to maintain smooth front desk operations and ensure all members and guests feel valued and heard throughout their visit.
Strong communication, empathy, and the ability to remain upbeat in a fast-paced setting are crucial. Since Claremont has a community-focused lifestyle, representatives benefit from being personable and adaptive to diverse member needs.
The Claremont job market shows moderate demand for fitness-related customer service roles, with employers valuing candidates who combine customer engagement skills with fitness knowledge, reflecting the area's health-conscious culture.
Claremont's local lifestyle encourages flexible hours, so representatives often work mornings, evenings, weekends, and holidays, aligning with member availability and community events common in the area.
Demonstrating excellent communication, problem-solving, and leadership potential paired with fitness industry knowledge can open pathways to supervisory or specialized roles within Crunch Fitness's expanding network.
Hourly pay typically ranges between $15 to $18 in Claremont for fitness customer service roles, with additional bonuses tied to performance, offering competitive compensation reflective of local living costs.
Crunch Fitness emphasizes a spirited and collaborative culture where representatives not only handle administrative tasks but actively contribute to member motivation and wellness, fostering deeper connections than usual gym front desk roles.
Besides competitive pay, eligible employees receive health benefits, 401(k) options, and free gym membership access, supporting both personal wellness and financial security in an energetic work environment.